Report: #537748

Complaint Review: Xpress Redi Set Go GAIEXPRESS gai express 101 - Internet*

0 Updates & Rebuttals

Reported By:

jefferis - Butler, Pennsylvania, United States of America

Submitted:

Updated:

Author Not Confirmed

Why?

Xpress Redi Set Go GAI*EXPRESS gai express 101

Internet, United States of America

Phone:

1-800-357-9213

Web:

http://www.redisetgo.com/

Categories:

Appliances

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Xpress Redi Set Go, GAI*EXPRESS, gai express 101 "Xpress Redi Set Go" https://shop.goodtimes.com Adds Extra Charges for "Free" Items AFTER confirming your order. Internet

BEWARE REDI SET GO SCAM

My son wanted a Redi Set Go for Christmas.

I ordered a "Redi Set go" item directly from the manufacturer (see original cost $56.85). Then they offer free items AFTER you have checked out and confirmed your order and your price, and then they add shipping and handling and fees to your order AFTER you select the free item, BOOSTING THE COST $15. Any mention of additional fees for the free items, if there is one, is way below the scroll bar, and well hidden.

I called the company at (5:13PM EST Dec 10,2009) immediately after seeing the bogus charges but was told that I had to wait 24 to 48 hours to for the item to enter their processing system before I could cancel the order, since it was not visible in their system. However, I saw the order confirmation by email with 10 minutes. I called the company at 9AM Dec 11, as soon as the lines were open to cancel the order, but was told the order was in process and could not be cancelled. I told them I would not pay for the items and had contacted my credit cards. I was told they would try to cancel the order but if it is shipped to refuse shipment. However, as I read what others are experiencing with this company, their practice is to deny the return or to continue to deduct the shipping charges, or worse. Apparently they continue to charge your credit card for memberships in the free recipe club after you have asked to be removed from their subscriptions. Apparently you have to cancel your credit card to stop being charged.

I HAVE NEVER SEEN SUCH DECEPTIVE CHECK OUT PROCEDURES IN MY LIFE. ?I work in Internet development and have worked on the web for 10 years. ?The link at the bottom shows that not only do they have deceptive practices; they continue to charge customers for products they do not want after they have gotten their credit card numbers. They operate out of the Philippines. I have filed a complaint with the FTC. But this problem needs more investigation. ?The Company is called: Gaiam Americas, Inc. No address given.

ORIGINAL ORDER CONFIRMED?

http://www.redisetgo.com/?

Xpress Redi-Set-Go Cooker w/ 3 FREE GIFTS ?SKU:05-53712 ?Sub Total: $39.90?Estimated US S&H*: $16.95?Total w/ Est. S&H**: $56.85

AFTER SELECTING FREE ITEM - Automatically charged extra.

https://shop.goodtimes.com/drtv/p/RediSetGo-Recipe-Upsell.html

?Xpress Redi-Set-Go Cooker w/ 3 FREE GIFTS ?SKU:05-53712 ?1 $39.90 $39.90?Cathy's Easy Eatin' Recipe Club XPRESS ?SKU:05-53866 ?1 $9.95 $9.95?Sub Total: $49.85 ?Shipping & Handling*: $21.90?Order Total: $71.75

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