Complaint Review: Yurz Inc. TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Yurz Inc. is a US Based premium Digital Marketing firm that provides the highest quality and service nationwide. YURZ team members promise to personally assist you through each step of the process. Yurz Inc. offers customized logo designs unique graphics to review management our skilled creators can do it all. - California

REVIEW UPDATE: October 11 2018: Yurz, Inc. remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Yurz, Inc. is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Yurz, Inc. has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Yurz, Inc. has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Yurz, Inc. remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Yurz, Inc. for its full commitment to quality customer service.

Ripoff Report's discussions with Yurz, Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Yurz, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. Yurz, Inc.'s CEO, Mr. Jeffrey Essebag, has a personal philosophy: his clients' success is the heart of the business. As a successful businessman, Mr. Essebag feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Essebag hopes to maintain a successful enterprise both now and for many years to come. Mr. Essebag's personal business philosophy is based on a premise that "strives to add value in service; understanding that a successful business model is based on value-added services, and client care".

One of the things Ripoff Report learned in the course of its review, is that typical customer feedback reads, "Yurz, Inc. truly communicates all aspects of service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and delivering on their promises."

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Jeff Essebag during an onsite inspection held by a third party verification company with no biases towards Yurz.com.

Yurz, Inc. is a digital marketing firm that has provided state of the art online marketing solutions to over 250,000 clients nationwide. CEO, Jeffrey Essebag, shows his confidence in the company stating, “We provide clients with a full marketing platform using state of the art data driven software. We give clients major exposure through social media, a mobile-friendly website, a Facebook business page, SEO, and a personalized digital marketing expert by their side during the entire process. Our company has some of the most innovative thinkers in the industry, providing a wealth of knowledge at our clients’ disposal.”

Their vision as a company is to provide state of the art marketing solutions for businesses that may not have the means or the knowledge to do so themselves - all at a remarkably low price.

Leads for Yurz.com are compiled through outbound campaigns using lead sources like Sales Genie. Once a potential client has expressed interest in their services, one of their representatives will walk the potential client through the service offerings. Mr. Essebag stated the following about the sales/services process, “The services are provided on a month-to-month basis; no contracts, no cancelation fees! Yurz gives clients the unique experience of working one on one with their own personal digital marketing expert. We construct the customized website for each customer within 2-4 days, get their Google Adwords campaign started, and launch their official Facebook business page. Then their personal account manager answers any questions they might have, as well as offer invaluable tips to strengthen their online presence. The customer works with the same account manager throughout the entire process to ensure the most comfortable and constructive experience possible."



CUSTOMER CARE & COMPLAINT RESOLUTION – YURZ.COM

During the onsite interview, Mr. Essebag was asked to describe a situation where a client was not satisfied with the level of service they received. Yurz, Inc. makes a whopping 25,000-35,000 calls weekly and brings on an impressive 60-80 new clients daily. Because of this high volume, Yurz, Inc. has a compliance department that conducts verifications. Mr. Essebag explained, "Clients tend to have certain things set in their mind, ultimately causing them to have selective hearing." Essebag continued, "We push our employees hard to make a sale; but sometimes in their effort to do so, they are misunderstood. " For instances such as this, Yurz.com has a compliance department to, "issue recommendations and make sure that reps are being provided with scripts that are very clear about the advanced services we offer. Our personal account managers are very knowledgeable and help clients solve any issue they may have. Customer service is our number one focus; we take this matter very seriously and are working hard on repairing anything that would cause a client to misinterpret our services.”

In response to complaints posted on Ripoff Report's website, Mr. Essebag explained, “Sometimes people respond negatively to a cold call for personal reasons - not because of problems with our service. While that isn’t always in our control, we promptly call them back and do what we can to make them feel more at ease. It’s important to try and salvage those relationships by coming from a place of understanding. We also make sure they understand our services and explain how they would benefit from them." In order to further assure potential clients, Mr. Essebag stated, "Every single one of our fulfillment specialists is Google Adwords Certified. We conduct in-house written and verbal testing of account managers, who are also Google Certified." Finally, Mr. Essebag offered this finally rebuttal, "We try to rectify every mistake we are accused of making. Whenever something is promised, we work hard to rectify the situation and keep the client as a customer; not only to protect our reputation, but because we sincerely care about our clients. " When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Essebag stated, "We are fine tuning account management and the sales floor to make sure they understand how important it is not to misrepresent our service offerings. The last thing we want to have are misunderstandings with our clients. We value our clients’ loyalty and will stop at nothing to make sure they are satisfied with our services. Our clients’ success is hugely important to us because happy clients are likely to spread the word about how great our services are! We believe very strongly in our product, and have seen first hand the benefits of our unique digital marketing strategies.” When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Essebag stated, "Fine tuning account management and the sales floor to make sure they understand how important it is not to misrepresent our service offerings...we have to continuously improve our service offerings to keep clients happy and attract new clients."

Yurz, Inc. is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Satisfaction Program, "We hope that our tireless efforts in customer satisfaction and our effort to show full transparency with Ripoff Report will help us in moving forward."

YURZ.COM - STATEMENTS FROM CEO – JEFF ESSEBAG

" We are one of the top digital marketing firms that help businesses of all sizes flourish in the digital space. We have served over 250,000 clients since we started in 2004, and continue to acquire thousands of new ones yearly. Upon stepping into our pristine, modern office, it’s made clear how serious we take our business. Whether it’s our impeccable customer service, our data driven software that is backed by state of the art technology, or our innovative designs built for tomorrow, we have that extra edge clients need to take their business to the next level. Our clients find comfort in working one on one with their own personal digital specialist, and they love how easy we are to work with! Our main goal is to make sure our clients get the recognition they deserve, resulting in the most lucrative success imaginable.”

Yurz, Inc.'s team of Media Experts have expressed their extreme confidence in doing their job productively and efficiently. Yurz, Inc. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Every marketing strategy that we develop involves identifying objectives and educating our clients about every technique."

Ripoff Report was pleased to learn that Yurz, Inc.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM YURZ.COM

Yurz, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that must be addressed, not ignored. Yurz, Inc. likes to see complaints as valuable learning opportunities. With the feedback generated by Ripoff Report's review, Yurz, Inc. has made organizational changes allowing its clients and employees a more productive approach to problem resolution and a commitment to an exceptional client experience.

In summary, after our review, which included discussions with Jeffrey Essebag, CEO, Ripoff Report is convinced that Yurz, Inc. is committed to quality delivery of services resulting in total client satisfaction. .



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Yurz.com meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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