1, Report:
#1181568
Posted Date:
Oct 08 2014
Charter Communications Charter Cable and Internet billed for on demand movies I did not purchase Cleburne TX
I opened my eighty year old mother's cable bill to find $190.70 in on demand movie charges. I knew there must be an error. My mother has had charter cable for years, does not order movies. She uses just a few functions on her remote, and would not be able to order an on demand mov...
Entity
Charter Communications
Categories: Cable TV
2, Report:
#1171950
Posted Date:
Aug 24 2014
Charter Communications Charter Cable, Charter Internet, Charter Phone The absolute worst service I have ever had in my entire life! Fort Worth TX
Dear Charter Communications,
It is amazing to me that your organization fails to understand the value of a customer. I have been a customer since moving to Fort Worth 18 months ago. That is 18 months that you have been getting my money in exchange for your service. Throughout ...
Entity
Charter Communications
Categories: Internet Service Providers
3, Report:
#1165861
Posted Date:
Jul 29 2014
Charter Communications Charter Cable Charter Communications Caters To New Customers And Rips Off Valued Existing Ones New York New York
Charter Communication offers special packages, and reduced rates to new customers. However, valued customers, such as my Father in law, who have had Charter for over 10 years or more,( since Charter was Marcus Cable) are raked over the coals, paying $30.00 more a month for internet ...
Entity
Charter Communications
Categories: Cable TV
4, Report:
#1096109
Posted Date:
Nov 01 2013
Charter Communications / Charter Cable Said my internet problem was do to my faulty equipment. Adelanto California
Had been a loyal customer to Charter for several years. In Dec. of 2012 my internet was acting up again. I've had problems once in awhile, but nothing that became a real problem. But at the first of the year, 2013, I have had nothing but intermittant internet service. I had called a...
Entity
Charter Communications
Categories: Consumer Services
5, Report:
#1079313
Posted Date:
Aug 27 2013
Charter Communications Charter Cable T.V. Lied and unprofessionaly and duplicitously degraded and harrassed me Internet
The entire fiasco began when I moved from one location to another in Reno, Nevada. The Charter technician installed new equipment at my current address. I spoke with a representative from Charter Communications and surprisingly she told me I did not need to return my old equipment. ...
Entity
Charter Communications
Categories: Cable Companies
6, Report:
#996546
Posted Date:
Jan 14 2013
Charter Communications Charter Cable Increased cost of internet from $29.95 month to $47.95 because I dropped TV Service Internet
Charter Cable took over our area of service at the beginning of 2011. I always had internet service only and once paid $19.95 per month and then upped it to the $29.99 per month tier for faster internet. In August 2012, I spoke to a saleperson to enquire about price of cable. ...
Entity
Charter Communications
Categories: Cable TV
7, Report:
#969772
Posted Date:
Nov 18 2012
Charter Communications Charter Cable Digiital Upgrade Not Needed, Internet
Charter communications has been calling customers informing them that as of this month (Nov 2012) they will be requiring all customers to upgrade to a digital receiver in order to receive their television signal.
This digital receiver box is to be provided to the customer for fre...
Entity
Charter Communications
Categories: Cable TV
8, Report:
#965921
Posted Date:
Nov 11 2012
Charter Communications Charter Cable Charter erroneous billed my account over $1000 dollars the past two month and CSR's treat you like 3rd class trash Internet
Over the past two months (October & November), and more than likely December when it arrives, I was erroneously billed $513.22 & $545.19 for one-time charges for Video On Demand that I or anyone in my household ordered. These charges were scattered throughout the day a...
Entity
Charter Communications
Categories: Cable Companies
9, Report:
#813677
Posted Date:
Sep 20 2012
CHARTER COMMUNICATIONS Charter Cable Is this blackmail or extortion? Madison, Wisconsin
You have raised my Charter bill $45 in a single month. You are now asking me to pay $189.81 for a month of service that cost me $141.46....30 days ago. Is this how you treat your customers? I am appalled. So this is how you FORCE customers to sign contracts, by using blackmail? OR i...
Entity
CHARTER COMMUNICATIONS
Categories: Internet Service Providers
10, Report:
#936251
Posted Date:
Sep 07 2012
Charter Communications Charter Cable False advertising, lying customer support, lying sales, bad cable connections, price increases without notice, billing practices Kingsport, Tennessee
My bill suddenly jumped over $50 without notice. I call and they claim they will give me some promotional discounts that will last for 6 months. The first month yes but then it spikes up each month after that. My last bill charged me a fee for having a bundle packa...
Entity
Charter Communications
Categories: Internet Services
11, Report:
#934342
Posted Date:
Aug 30 2012
Charter Communications Charter Cable Charter Communications Bait and Switch Cinncinnati, Ohio
My Father-in-law has had Charter cable for over 20 years.We received an offer in the mail from Charter Communications,of a package including cable,internet,and home phone for $109.97 a month. Our bill has always been $88.81,and needing internet service,this seemed like a great offer...
Entity
Charter Communications
Categories: Cable TV
12, Report:
#784598
Posted Date:
Oct 05 2011
Charter Communications Charter Cable Double Charge for Modems Madison, Wisconsin
I added a Phone line to my account which already included Cable and Internet. I was told the Modem charge for the internet would be removed as it is included in my Phone bundle. When the internet Modem rental charge was not removed I contacted Charter. The first time they were happy...
Entity
Charter Communications
Categories: Internet Service Providers
13, Report:
#637344
Posted Date:
Sep 10 2010
Charter Communications Charter Cable Fraudulent Charges, over charges, unnanounced rate increases, Internet
Every year charter raises my rate by around $10. So every year I have to call in and reduce my services to bring my rate back to where it was.Last year I was told that I could upgrade to HD and it would reduce my rate by around $10. If I had been told that my rate reduct...
Entity
Charter Communications
Categories: Cable TV
15, Report:
#521979
Posted Date:
Nov 10 2009
Charter Communications - Charter Cable bundle pricing ripoff, installation fee problems St Louis Missouri
Beware of Bundle pricing and installation fees. Ordering the cable tv and internet service:Called 3 different times within the week, and received 3 different bundles prices for the exact same services. The services I was interested in were Expanded basic cable and internet service. ...
Entity
Charter Communications - Charter Cable
Categories: Cable TV
16, Report:
#500506
Posted Date:
Sep 25 2009
CHARTER COMMUNICATIONS Charter.com Charter.net Charter Communications, Charter Cable, Charter TV, Charter Phone, Charter Internet Told me had to get phone service to get better pricing on cable and internet. Became customer. Then told could remove phone. NO REFUND. CLASS ACTION LAW SUIT NOW!!!! Internet
When signing up for service, never wanted phone. didn't want to pay for it. Told it was cheaper to get cable and internet with phone than cable and internet with no phone.Paid for calling charges that never should have been billed for. I had other service, nationwide. Their service ...
Entity
CHARTER COMMUNICATIONS
Categories: Bait-and-Switch
17, Report:
#401335
Posted Date:
Dec 15 2008
Charter Communications - Charter Cable, Installation disaster on a 1890's historic home in Greenville South Carolina
November 19, 2008
DAMAGE TO HARDWOOD FLOORS IN RECENTLY RESTORED HISTORIC 1890'S HOME UNRESOLVED
I am normally a patient understanding man. However Charter Communications has pushed me to my limit. I am a design/build project coordinator for new construction and remodels. ...
Entity
Charter Communications - Charter Cable
Categories: Cable TV
18, Report:
#356138
Posted Date:
Jul 27 2008
Charter Communications, Charter Cable Bad customer service, lame excuses, terrible cable service provided, high prices St. Louis Missouri
When my family and I moved to Augusta, GA we had no choice but to use Charter as our cable provider because we live on the Army post, Ft. Gordon. We were only going to be here for 6 months so it didn't make a lot of sense to us at the time to go with satellite as they require a con...
Entity
Charter Communications, Charter Cable
Categories: Cable TV
19, Report:
#274911
Posted Date:
Dec 12 2007
Charter Communications Charter Cable Phone Internet Communications Bundle B.S. False Advertising Unclear Speaking Reps Confusion No Customer Satisfaction St. Louis Missouri
Charter Communication definitely does not put their customers satisfaction first. I have never dealt with such a poor company before.
My bill is nearly impossible to understand - I am billed from a date that has pasted to a date coming up, then part of that is subtracted, then...
Entity
Charter Communications
Categories: TV Advertisements
20, Report:
#108507
Posted Date:
May 28 2006
Charter Communications, Charter Cable Company is a rip-off! Fraudulent Billing, Double Billing, and just over all ruining my checking acct. Internet, Nationwide USA
Charter Cable interrupted my service due to the fact that my check hadn't reached them in time. A charter representitive talked my husband into doing a on-line check with the promise that the mailed check would be voided and returned. All of this conversation was supposed to be ve...
Entity
Charter Communications
Categories: Cable Companies