1, Report:
#1517555
Posted Date:
Apr 27 2022
Volaris Website and App are buggy, with no avenue to complain Guadalajara Jalisco
Volaris has many nice and helpful employees. But theiir tech is a disaster with no place to report bugs. Issues:
1. Number one is there needs to be a place to report in order to fix bugs.
2. Their website and App are loaded with bugs. Just dozens and dozens. no way to compla...
Entity
Volaris
Categories: Airline
2, Report:
#1495937
Posted Date:
Jun 04 2020
VOLARIS AIRLINE - Tried to keep my Money after they canceled my Flight only because they did not have enough people on flight. Tried to keep my Money after they canceled my Flight only because they did not have enough people on flight. mexico city
I booked a flight with VOLARIS from GDL to MIAMI I needed a flight fast out from Mexico.
They waited 8 days to tell me it was cancelled in an email only saying COVID.
There are no issues with other flights going to MIA. They only cancelled because they did not have enough people on ...
Entity
VOLARIS AIRLINE
Categories: Airline, Airline Companies
3, Report:
#1495240
Posted Date:
May 14 2020
Volaris Airlines Concesionaria Vuela Compañía de Aviación, S.A.B. de C.V. Covid-19 Ticket Change Policies Lack Complete Information Mexico City Santa Fe, Álvaro Obregón
Booked two March 23 tickets from Guadalajara to Phoenix & changed flight date to March 20 because of State Department advisory. Looked at flexible carona virus ticket change policies on website, which said no change fee, only the cost difference in flights. Made change from March ...
Entity
Volaris Airlines
Categories: Airline Companies
4, Report:
#1494635
Posted Date:
Apr 30 2020
Interjet Airlines They cancelled flight two weeks ahead, offering a 100% voucher for future use, but there are zero flights available through the next year.
I purchased the flight through gotogate.com and bought $46 of insurance incase they cancelled, luggage protection, etc. and that also seems to be pocketed by gotogate. I suppose I need to file a ripoffreport on them because there are pending class action lawsuits against them on a...
Entity
Interjet Airlines
Categories: Airline
5, Report:
#1431055
Posted Date:
Feb 25 2018
Volaris Airlines, volaris.com Bait and Switch Estado de Mexico
We paid for direct flights at expensive fares over holidays....booked 5 months in advance......30 days before flight emailed us flights were 1 and 2 stops and return was overnight flight......No rebate on tickets or free hotels....no good option was offered....We decided to stay 2 e...
Entity
Volaris Airlines, volaris.com
Categories: Airlines
6, Report:
#1344176
Posted Date:
Dec 19 2016
Volaris Airlines VOLARIS AIRLINES :MOST UNETHICAL AIRLINE ON THE PLANET MEXICO AND US Internet
We ( my husband and I as I need him as a care provider due too my medial condition) paid extra for a no fee changeable ticket. Shortly before the scheduled flight my lung filled with fluid and my doctor would not permit me to fly. We sent a letter from our doctor explaining why my...
Entity
Volaris Airlines
Categories: Airlines
7, Report:
#1326505
Posted Date:
Sep 06 2016
Volaris Guadalajara Internet
I was charged $100 us dollars to check in an infant carseat when it was supposed be included with the fee they charge for one lap infant fee. I tried to reach them but no none would help and when someone actually replied they said that carseat where not included when it clearly st...
Entity
Volaris
Categories: Air Travel
8, Report:
#1322039
Posted Date:
Aug 11 2016
justfly.com Just FlyJustfly.com Bait and Switch on Airfare Prices Internet
I was trying to book a multi destination trip through Kayak. Kayak quoted two different carriers so we had to book with two different websites. First booking was fine with Volaris, then we got to Justfly.com. I filled out all the information, selected our seats (pl...
Entity
justfly.com
Categories: Air Travel
9, Report:
#1264221
Posted Date:
May 31 2016
Volaris Volaris Brakes Promise - Won't Allow Refund of Ticket After Death Of Customer Nationwide
I WILL NEVER FLY VOLARIS AGAIN
My in-laws were scheduled to visit us from MX for a month in July, to witness the birth of our daughter and help with the care of my 22mo son. We purchased the tickets about a month in advance. Suddenly, my father in-law became ill. A few weeks later h...
Entity
Volaris
Categories: Airline Companies
10, Report:
#1303368
Posted Date:
May 03 2016
Volaris Airlines Volaris Airlines is in business to rip off its customers! Mexico City
Volaris traveler beware! You need to read the fine print in the Volaris legal section first. For an international travel you need to arrive at the Volaris counter 180 minutes before departure. On April 27th 2016 I arrived 60 minutes before departure at Chicago Midway to fly to Morel...
Entity
Volaris Airlines
Categories: Airlines
11, Report:
#1279525
Posted Date:
Jan 12 2016
Volaris WEB MXN volaris.com/ Fraud creditcard charges unauthorized Mexico Internet
I have tracks to Oceanside sandiego and after going to a casino I had my photo ID made to gain points for comps and they need a copy of credit card. I returned to Alabama and realized they had not returned my card. I look up charges and over 2000.00 along with foreign transaction ...
Entity
Volaris WEB MXN
Categories: Air Travel
12, Report:
#1208959
Posted Date:
Feb 13 2015
Volaris Airlines The most rude, obnoxious people I have encountered working for an airline anywhere in the world. Puebla, Mexico Nationwide
I have traveled in many nations with many airlines. This airline is a Mexican airline and hires people who delight in treating the customer with disdain and rudeness. I will never fly it again when in Mexico and will chooose the more costly but much more professional Aeromexico ...
Entity
Volaris Airlines
Categories: Airline Personnel
13, Report:
#1164397
Posted Date:
Jul 23 2014
Volaris Elderly grandmother robbed and stuck at Airport Internet
Entity
Volaris
Categories: Airlines
14, Report:
#1152230
Posted Date:
Jun 05 2014
Volaris (who I've never even heard of) made a series of charges to my debit card Mexico Internet
So, imagine my surprise this morning when I logged into my bank account to transfer money and I find a series of charges, each for $222.09 from VOLARIS WEB MXN MEXICO DF. I immediately called my bank to find out what the charges were and if there was a phone number provided for the ...
Entity
Volaris
Categories: Airlines
15, Report:
#1114647
Posted Date:
Jan 11 2014
Volaris Airlines ...charged me over $330 to buy a ticket for my 1-year-old despite it being illegal to do so in Mexico. Mexico City Mexico
I bought tickets online for my family to fly home for Thanksgiving in 2013. Upon arriving at the airport to fly from Zacatecas (ZCL) to Chicago Midway (MDW) they said their system wouldn't let them print a boarding pass for my daughter, saying that she was two years old (despite the...
Entity
Volaris Airlines
Categories: Airline Companies
16, Report:
#1106044
Posted Date:
Dec 11 2013
Volaris Airlines Volaris MUST READ!!! THIS POOR EXCUSE OF A COMPANY CANCELS FLIGHTS IF THEY DONT HAVE ENOUGH PASSANGERS! Denver Colordao Internet
If you want to ruin your entire vacation then go ahead and fly volaris. VOLARIS is the WORST airline that has ever been allowed to fly. They advertise really cheap flights but you end up actually spending more and ruining your vacation. I have experience every bad comment made in th...
Entity
Volaris Airlines
Categories: Airline Companies
17, Report:
#1097138
Posted Date:
Nov 05 2013
Volaris Horrible customer service,thieves,website is horrible mexico mexico
I have a big problem with Volaris. You have the worst airline i have ever trveled with. Starting from the begining of trip. In Chicago. Checking-in took like about 1hour and 30min. We were not able to check-in online. We tried to check-in over the phone but they told us there wou...
Entity
Volaris
Categories: Airlines
18, Report:
#1078494
Posted Date:
Aug 23 2013
Volaris Airlines Volaris robbed blind www.volaris.mx/
My name is Jessie, and recently went on a vacation with my fiance from SACRAMENTO CALIFORNIA to GUADALAJARA MEXICO, to visit family memebers. I made the flight reservations two weeks in advance and purchase the tickets round trip with additional luggage.Upon our return everything tu...
Entity
Volaris Airlines
Categories: Federal Government
19, Report:
#1045271
Posted Date:
Apr 22 2013
Volaris Airlines AFTER PURCHASING A PROMOTIONAL TICKET VOLARIS WOULD NOT HONOR NOR CREDIT THE TICKET Los Angeles, California
AFTER PURCHASING A PROMOTIONAL TICKET VOLARIS WOULD NOT HONOR NOR CREDIT THE TICKET
I purchased A ROUND TRIP promotional ticket from LAX to ZCL (Zacatecas) for February 15, 2013. When I arrived at LAX Volaris Check-In they would NOT honor the promotional ticket. I had...
Entity
Volaris Airlines
Categories: Airline Companies
20, Report:
#838698
Posted Date:
Mar 01 2013
Volaris Airline Double Charged- refund will take 20-30 days!!! Internet
I was on Volaris website trying to purchase tickets for 4 people, thinking I would try and save some money. Just this past January about 50 family members and friends flew with Volaris and they didn't have any problems with their tickets or flight. I thought it would be the same wit...
Entity
Volaris Airline
Categories: Air Travel
21, Report:
#984127
Posted Date:
Dec 19 2012
Volaris Airline My family by the name of Maria Del Carmen Fregoso Gonzalez and Teresa Zavalza was traveling in Volaris Airline from Guadalajara, Mexico to Fresno, California . They register two suitcase and took one Guadalajara
they were traveling from Guadalajara, Mexico to Fresno, California,before going into the plane was another area to check the passport and ticket. There was a heavy man with dark completion, regular height and a lady.
My mother sick was in a wheel chair and the man decide...
Entity
Volaris Airline
Categories: Questionable Activities
22, Report:
#962858
Posted Date:
Nov 01 2012
Volaris Arilines Partner of Southwest Airlines Ripoff,no refund, no exchange and mental anguish , Internet
My brother and I purchased a flight to Guadalajara, Jal. for Oct. 30th 2012. We arrived 40 mins early with no one waiting in line to board the aircraft. When we went up to get our boarding passes the employee Natalia said she could not because we were too late. She said the manifest...
Entity
Volaris Arilines
Categories: Airline Companies
23, Report:
#925189
Posted Date:
Aug 10 2012
volaris.com Concesionaria vuela compania de aviacion, S.A.P.I de C.V. minior of 5 year , usa resident can't return to the united state from mexico. mexico df, Internet
Buenas noches.
> La menor de 5 anos Andrea A. Montoya viajo de la ciudad de los Angeles el dia 05 de julio del 2012 a la ciudad de Aguascalintes Mexico. Con un boleto redondo que se compro con una tarjeta de credito a nombre de Adriana Terrones. Madre de la menor . Que fue vendi...
Entity
volaris.com
Categories: Airline Companies
24, Report:
#922874
Posted Date:
Aug 05 2012
Volaris Airlines, Volaris Attempted to force payment for supposedly being over kilo limit for baggage Blvd Kukulcan Km 12.5 77500, Mexico
I was traveling with my family - a total of 7 - and we were returning from our stay in Cozumel. Our flight departed from Cancun and the Volaris rep was trying to say that our bags were 40 kilos over the limit. We did not buy anything that would significanly increase the weight of ou...
Entity
Volaris Airlines
Categories: Airline Personnel
25, Report:
#814668
Posted Date:
Dec 28 2011
Volaris Airlines-Tijuana Mexico Volaris Horrible Customer Service left 8 of us stranded in Tijuana Mexico Tijuana, Other
We purchased tickets from Tijuana to Guadalajara for our Christmas vacation. It was 9 of us coming down from Northern California. We crossed the border into Tijuana at 4:30am to arrive at the airport at 5:15am. After having to pay over $220 US dollars at the airport for permits to e...
Entity
Volaris Airlines-Tijuana Mexico
Categories: Airline Personnel