Eric d
#2REBUTTAL Individual responds
Fri, April 19, 2013
Had a horrible experience with volaris....was left stranded in Mexico and had to walk the border. Do NOT EVER EVER use volaris. I called and emailed to try to file a complaint but never got a respond from volaris
Robert
Irvine,#3Consumer Comment
Wed, December 28, 2011
This report seems to be a combination of you trying to act as your own Travel Agent where you didn't to the appropriate research and you trying to push the deadlines. But beyond that the entire report is confusing and you are probably leaving quite a few key things out.
Volaris failed to notify us of this extra fee and spent 15 or so minutes filling out permit forms for each of us and paying the fee.
-There are no fees required for US Citizens to enter Mexico, nor any additional permits required to travel that I have ever seen. So I am figuring that you are not a US Citizen and/or need a special VISA to travel. This falls back to the Travel Agent who does not do the appropriate research into travel requirements. Of course which again in this case YOU. By the way where exactly did you have to fill out these forms and pay the fee?
We approached the counter at around 5:45am and still well within the 30 minutes required to check in as our boarding passes stated. We asked a Volaris employee to point us out to where to check in.
- What counter were you at? Because if you were not at the "Check-In" counter and it was around 5:45 unless the Check-In counter was right next to it and there was no line you would not have made it to Check-In in the next 10 minutes, especially if your "around" was closer to 5:55 than you want to admit. The other thing is that if you already had your boarding passes why did you need to "check-in". Which leads to the question of how did you get your passes if you say you couldn't do the Web Check-In.
(you cannot do web check-in for minors online).
- The only restriction I could find was for infants, but if they were not infants there should have been no issue. That is unless again you had some special VISA requirements(which may be the case because of the fees you mentioned).