- Report: #1303368
Complaint Review: Volaris Airlines - Mexico City Mexico
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Author Confirmed
Why?
Volaris Airlines
Santa Fe, Álvaro Obregón, Mexico City Mexico City, Mexico, Mexico
Phone:
(55) 1102 8000
Web:
Volaris.Com
Categories:
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Volaris Airlines Volaris Airlines is in business to rip off its customers! Mexico City
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Volaris traveler beware! You need to read the fine print in the Volaris legal section first. For an international travel you need to arrive at the Volaris counter 180 minutes before departure. On April 27th 2016 I arrived 60 minutes before departure at Chicago Midway to fly to Morelia, Mexico, and no one was present at the counter. I was not able to figure out how to print out my boarding pass from an email sent from Volaris. Therefore I had no means to get through TSA to the boarding gate, and had only a back pack as a carry on, so no baggage to check in, (I think). After reading numerous other Volaris customer complaints this might not be correct, as nearly any carry on is charged for. Bottom line is the flight left without me. Talking to Volaris employees on the phone they could care less (too bad, so sad), and I'm out the cost of this nontrip, time, and cost to park near Midway Airport for 6 days. Going to the Volaris website to make a complaint is a waste of time. Emailing two different email addresses that appear to be public relations contacts results in one email address that bounces, and the other will not reply. Bottom line, flying with Volaris read all the fine print and be prepared to pay extra for anything connected with the flying experience. I've flown internationally with other airlines to Europe, Asia, and Africa and never encountered the "180 minute prior to departure rule", or the unwillingness to communicate about an issue, or total lack of respect for the customer.
