51, Report:
#1126899
Posted Date:
Feb 27 2014
Best Buy Geek Squad Sold me a damaged laptop, Geek Squad would not accept with 3 of the same issue repairs under warranty. They waited till the warranty ran out to say, We can't help you, guess you will have to sell it, and literally laughed among themselves while I stood there with my laptop on their counter. Wesley Chapel Florida
I purchased Qosmio X305-Q705 back in July of 2009. I have wrote many reports about this laptop since the first week of purchase, with no help from either Best Buy or their Geek Squad. Upon purchasing this laptop, I bought $50 usb cooling fan along with a Geek Squad 3 year protection...
Entity
Best Buy
Categories: Miscellaneous Electronics
52, Report:
#1126090
Posted Date:
Feb 24 2014
Best Buy/Geek Squad Dell Computers Worst Customer Service and incompetence ever! Riverbank California
I purchased a Dell Inspiron lap top from Best Buy in Riverbank, CA in Aug. of 2012. I spent $1,000 on the laptop, programs, virus protection, taxes and service of Geek Squad to set it up. In six months, I had to take it back when it simply stopped working. They said that...
Entity
Best Buy/Geek Squad
Categories: Audio & Electronics Shops
53, Report:
#1124460
Posted Date:
Feb 19 2014
Best Buy Geek Squad Two years after I bought a Laptop from best buy I recieved an email saying they had taken money from my debit card for an anti virus... Mobile Alabama
Two years after I bought a Laptop from best buy I recieved an email saying they had taken money from my debit card for an anti virus... I think I should report them to someone , but who? They cant just take money 2 yrs later from ppl cause they want to??  ...
Entity
Best Buy
Categories: Audio & Electronic Retail Stores
54, Report:
#1117450
Posted Date:
Jan 22 2014
Best Buy Geek Squad Junked my computer Minnesota
I sent my year old laptop off for repair for a broken hinge at Best Buy, something I could have fixed myself but since I paid for the extended warranty, figured I'd let them fix it for free. Since they didn't need to get into my computer to fix it, I didn't opt for their back up ser...
Entity
Best Buy
Categories: Computer Service & Repair
55, Report:
#1111446
Posted Date:
Dec 29 2013
Best Buy Geek Squad lied about Price Matching Best Buy will not honor thier published LPG Policy Colorado Springs Colorado
I recently tried to purchase a Car Alarm from Best Buy. Iwas told that it would cost a MINIMUM of $699.99 to install in my 2010 Ford Expedition.I found an identical item on Amazon for $260 less, so I contacted Best Buy (4 seperate times)amazon.com/Viper-5706V-Security-System-Remote/...
Entity
Best Buy
Categories: Auto Security
56, Report:
#1106266
Posted Date:
Dec 12 2013
best buy-geek squad dropped computer off for repair, it got lost, worst customer expernce ever ,give it back you theives idaho Falls Idaho
left my computer with bestbuy, they lost it, will not refund or replace worst service ever. and i mean ever. still unresolvedmight have to explore legal options .theives and liyres they are.give me back my personal property, refund,replace or get sued. tired of your lies. &nbs...
Entity
best buy-geek squad
Categories: Computer Service & Repair
57, Report:
#1102440
Posted Date:
Nov 27 2013
Best Buy Geek Squad Protection Plans for Mobile Phones They keep giving me refurbished phones that don't work properly. http://www.bestbuy.com/site/Geek-Squad-Protection/ Minneapolis, MN
On startup, my phone says htc quietly brilliant, then Sprint, then 4G LTE, then htc quietly brilliant one more time. Oh, the irony....
On 6/6/2010 I pre-ordered my first smart phone from Best Buy. It was an HTC EGO 4G. I bought one for my wife, too. The salesman convinced...
Entity
Best Buy Geek Squad Protection Plans for Mobile Phones
Categories: Insurance Companies
58, Report:
#1084380
Posted Date:
Sep 14 2013
Best Buy Geek Squad not worth Squat Grand Rapids Michigan
I bought a brand new Asus Laptop in march of 2013, paid a total of $1210.00 for the computer as well as a 2 year all-inclusive warrantee. Within 2 months the computer's touch screen would randomly shut off, the keyboard would stop working as well as the touchpad. These issues contin...
Entity
Best Buy
Categories: Computer Service & Repair
59, Report:
#1035926
Posted Date:
Mar 19 2013
Best Buy Geek Squad They do unnecessary repairs and charge you olympia, Washington
I should have learned the first time. About 6 months ago, my desktop was acting up. I thought I would save money and purchased the year tech support for $200.00 since it appeared to be a virus, and the support covered 3 computers for a year, and free virus removal with t...
Entity
Best Buy Geek Squad
Categories: Computer Service & Repair
60, Report:
#1027404
Posted Date:
Mar 12 2013
Best Buy Geek Squad More like Thief Squad levittown, New York
For as long as I've been a Best Buy customer I've never been more upset or felt more cheated by a company than I do now. I bought my laptop in 2010 when I needed a second one for business, still have the 1st one that's over 7 years old now.
When I went into Best Buy ...
Entity
Best Buy
Categories: Computer Service & Repair
61, Report:
#983337
Posted Date:
Dec 18 2012
Best Buy/Geek Squad Appliance Warranty RIPOFF RICHFIELD, Minnesota
Warning! Be careful when purchasing an appliance from Best Buy and the extended warranty. The warranty is actually serviced by Geek Squad (completely different company) who will try to NOT honor the service warranty. The Geek Squad policy states Appliances: In addi...
Entity
Best Buy/Geek Squad
Categories: Appliances
62, Report:
#934429
Posted Date:
Aug 31 2012
Best Buy Geek Squad black tie service Repair ripoffs..Do Not Use , Internet
I am disgusted with the service received, well.. NOT received from the Best Buy Geek Squad. I took my DSLR Nikon Camera To my local store for a tune up. The camera had a minor, I mean minor problem, so I was told I would have it two weeks later. Well it has now been 7 WEEKS. CAN YOU...
Entity
Best Buy
Categories: Cameras & Video
63, Report:
#902658
Posted Date:
Jun 27 2012
Best Buy/ Geek Squad Destroyed a $2,500.00 Dell laptop Spring Hill, Florida
I had the Geek Squad take my daughters lap top and had them to clean it up and to put their Virus protection on it. They were also told to make back up discs to make sure she would not loose all her information that was in her laptop. They told us that it wo...
Entity
Best Buy/ Geek Squad
Categories: Computer Manufactures
64, Report:
#862884
Posted Date:
Apr 21 2012
Geek Squad at Best Buy Best Buy, Geek Squad, Audio Repair, Computer Repair, Netbook Repair, Iphone Repair, Laptop Repair, I paid for the warranty and Best Buy Geek Squad refused to repair my laptop. Stated that repair cost exceeded price paid for warranty. DO NOT BUY THEIR PRODUCTS OR WARRANTIES; It took me one month to Boca Raton , Florida
WARRANTY and REPAIR FRAUD, DO NOT PURCHASE OR MAKE REPAIRS FROM GEEK SQUAD WHATSOEVER.DO NOT PURCHASE warranties for ANY PRODUCTS from best buy. I made the mistake of purchasing accidental damage product replacement for my laptop. Two months later the screen cracked. The warranty...
Entity
Geek Squad at Best Buy
Categories: Computer Service & Repair
65, Report:
#728376
Posted Date:
Mar 15 2012
Geek Squad Best Buy Geek Squad Incompetent and Fraudulent Metairie, Louisiana
On April 2, 2011, I took 3 computers into the Geek Squad at Metairie (New Orleans) La for repair.Two were Dells - one was a Gateway Laptop. All computers had a Spyware Virus and a Trojan Virus. Geek
Squad was running a program to repair 3 computers - I told them the pro...
Entity
Geek Squad
Categories: Computer Fraud
66, Report:
#846764
Posted Date:
Mar 01 2012
Best Buy Stores, LP - US Headquarters Renewal Plans a SCAM Internet, Internet
Below is the report from the BBB that I maintained while trying to get my issue resolved. I initially filed a complaint about BEST BUY geek squad not honoring my protection service plan. I was told my plan had full coverage and accidental when I first purchased the plan in 2007. I r...
Entity
Best Buy Stores, LP - US Headquarters
Categories: Computer Manufactures
67, Report:
#846278
Posted Date:
Feb 29 2012
Best Buy Tempe Marketplace Geek Squad=Useless | Tempe, Arizona
Best Buy Geek Squad = Useless! First trip: Dominic (jerk!!!!) said we won't take your computer under warranty until you have recover disc. Then warranty will replace the harddrive and they'll reinstall windows. Told all files were lost. Went home and recovered ALL files by myself. ...
Entity
Best Buy Tempe Marketplace
Categories: Audio & Electronic Retail Stores
68, Report:
#829436
Posted Date:
Jan 27 2012
Best Buy Geek Squad Scam Richfield, Minnesota
The events happened on 9/12/2011. My claim is based on the following facts: We purchased a Nikon DSLR camera on 1/28/11 and a 3 year warranty for a total of $1,850.87. The camera is covered under Nikon Manufacturer's warranty for 1 year from the time of purchase, and the Best Buy Wa...
Entity
Best Buy
Categories: Cameras & Video
69, Report:
#822763
Posted Date:
Jan 17 2012
Mediacom Saying I illegally downloaded items and charging for services I do not want, Internet
Supposedly I have downloaded the tv shows Dexter and some show called Eureka illegally through our internet connection. The funny thing is that we do not even own a computer and run the internet for my xbox connection only. Also our connection runs through a router so &n...
Entity
Mediacom
Categories: Internet Service Providers
70, Report:
#822093
Posted Date:
Jan 13 2012
best buy/ geek squad Best Buy Does it AGAIN !!! joplin, Missouri
On Dec. 18th I took my laptop to Best Buy (Joplin Mo.) store, because it would come on, it would only give 7 loud beeps..I have the black tie coverage, so I didn't hesitate to take it to them..They shipped it off to the repair center, 11 days later it came back and the had cha...
Entity
best buy/ geek squad
Categories: Computer Service & Repair
71, Report:
#815659
Posted Date:
Jan 10 2012
Best Buy Geek Squad Once Best Buy Has Your Money, They Don't Care How Long You Wait for Service NY, New York
I took my computer to Best Buy Geek Squad for repair under a $200 contract for 3 computers for one year. Four people were in front of me in line. I waited 1 hour to speak to someone about my computer's problems (no place to sit down, and I am 63 and have neuropathy in my feet)....
Entity
Best Buy Geek Squad
Categories: Computer Service & Repair
72, Report:
#813945
Posted Date:
Dec 26 2011
Best Buy Geek Squad Lost my hard drive files harriman, New York
On July 24, 2011 I brought my Best Buy purchased Compaq Desktop because of hard drive problems to the Geek Squad. I was told that the hard drive was bad and that I needed a new one. I requested that all my files be saved. I left the computer for one day while Geek Squad copied my fi...
Entity
Best Buy Geek Squad
Categories: Computer Service & Repair
73, Report:
#813298
Posted Date:
Dec 24 2011
Best Buy Geek Squad Useless tech support Citrus Heights, California
I purchased geek squad black tie support for my Android tablet at a BestBuy store in early August.
In November, when trying to download anything to said tablet, I receive a download unsuccessful there is not enough space message. The tablet shows I have 20.57 GB available space on ...
Entity
Best Buy
Categories: Audio & Electronic Retail Stores
74, Report:
#703191
Posted Date:
Dec 21 2011
Geek Squad / Best Buy Misleading, urges customer to buy unnecessary services and products Costa Mesa, California
The Geeks at Geek Squad have been trained well. They get you to buy additional unnessaary services through fear. They take complete advantage of regular people who don't know a great deal about computers.
I took my laptop into a GS location after I had dis...
Entity
Geek Squad / Best Buy
Categories: Computer Service & Repair
75, Report:
#798722
Posted Date:
Dec 21 2011
Geek Squad Best Buy Geek Squad Internet
To whom this may concern,I am a truck driver who is rarely home. I scheduled an appt for the Geek Squad on Sat Nov. 12, 2011 for your company to come and set up my home entertainment. Your service tech called me at 12noon on 11-12-11 stating he was on his way. He n...
Entity
Geek Squad Best Buy
Categories: Customer