51, Report:
#704834
Posted Date:
Mar 10 2011
Virgin Mobile USA Sprint prepaid division Virgin selling junk phones, and network is over capacity. Warren, New Jersey
Virgin mobile sold me a phone that did not work. I returned it and bought a second phone. This phone did also not work correctly. This phone has been warranty exchanged more than 3 times in a month, and now the porblem appears to be both the phone and their over capacity network. Sp...
Entity
Categories: Cellular Phone Companies
52, Report:
#686679
Posted Date:
Jan 25 2011
Virgin Mobile USA VM Crap Phones, Crap, Hard to Understand Customer Service & Empty Promises! Warren, New Jersey
I am SO tired of Virgin Mobile!
They are full of nothing but cheap phones and lies! I am paying for the $25/mo plan that includes unlimited internet, but have not had this unlimited internet for 10 days now! (Since Jan 15) I am a full time student, so having mobile internet is very...
Entity
Categories: Cellular Phone Companies
53, Report:
#632026
Posted Date:
Nov 28 2010
Virgin Mobile USA Changed account to charge more money without my request or permission. Refusing to return overpayment Internet
My 80 year old mother has had this account for approx. 4 years. She set up an automatic debit for the three month reload of $20 requirement. To date, she has accumulated a $219.00 credit balance. Virgin Mobile is requiring her to pay the $20 re-up (as they call it) amount in o...
Entity
Categories: Cellular Phone Companies
54, Report:
#660178
Posted Date:
Nov 10 2010
virgin mobile TRY TO STOP ME FROM CHANGING TO A CHEAPER RATE PLAN AND FROM CANCELATION AND TAKE PHONE# TO ANOTHER MOBILE PHONE SERVICE PROVIDER. Internet
After one month of service with Virgin moblie on the 60 dollar 30 day plan , I paid for the 40 $ plan the very next month on time which I was told I was not in a contract and could choose any 30 day plan I wanted. I used my AMX to pay, the charge was accepted and the virgin mobile s...
Entity
Categories: Cellular Phone Companies
55, Report:
#633869
Posted Date:
Aug 22 2010
Virgin Mobile USA VICTIMIZED BY ILLEGAL BAIT AND SWITCH, AND IMPROPER REMEDY. Internet
In four months, on two separate occasions, I have been victimized by poor, Filipino, customer service, offered by Virgin Mobile USA. These people are programmed to exploit Americans, and harass customers, using bait and switch marketing tactics. They will lie by omi...
Entity
Categories: Work Place Bullies
56, Report:
#630676
Posted Date:
Aug 13 2010
VIRGIN MOBILE USA Don't pay for express shipping!! Rip off!! Internet
I ordered a cell phone for my son's birthday. Paid the 12 dollars for one to two day shipping. ( That was my first mistake)It's now been almost five days and still no phone. I've called them four timesthinking maybe someone could tell me where the package is or pos...
Entity
Categories: Cellular Phone Companies
57, Report:
#623653
Posted Date:
Jul 16 2010
Virgin Mobile USA Virgin Mobile charged debit card twice on 3 ocassions....biggest scam ever Internet
This is the 3rd time in 6 months that Virgin Mobile has charged my debit card twice after I have told them everytime when I pay monthly bill to take the card off.The first 2 times this occured it took about 4 days to get the money refunded back into my bank account.Now this time aft...
Entity
Categories: Credit Card Fraud
58, Report:
#226489
Posted Date:
Jun 29 2010
Virgin Mobile USA Sells Phones doesn't activate them, calls me a terrorist! ripoff Warren New Jersey
Originally bought my pay to use Monthly phone in 1999 at a Electronics Store. Always kept it activated July of 2006 phone kept redirecting me to a pay toll service even with a balance of over $40.00 on it. Virgin Mobile stated I needed to buy a new phone, and the best deal would be ...
Entity
Categories: Cellular Phone Companies
59, Report:
#616813
Posted Date:
Jun 24 2010
Virgin Mobile USA, Inc. customer service sucks Internet, Nationwide
I had a Virgin ARC phone and the screen went out on it, When I called Customer Service I was told I could get a USB cable and pull my information to my computer. after looking everywhere and driving 200 miles to Las Vegas to find this cable I was then told by Virgin Customer Service...
Entity
Categories: Cellular Phone Companies
60, Report:
#609936
Posted Date:
Jun 13 2010
Virgin Mobile Virgin Mobile USA Number porting problems leave new customers phoneless! Warren New Jersey
Three weeks ago my friend picked up a new Kyocera Loft and signed up for Virgin Mobile's 300-talk unlimited data plan, intending to port his (formerly) Verizon number to it. It seemed like a great deal--unlimited data and enough talk time to get by for only $25/month with no contrac...
Entity
Categories: Telephone Companies
61, Report:
#611611
Posted Date:
Jun 08 2010
Virgin Mobile Lousy customer service and returns Internet
I ordered a Rumor Touch online thru the virgin mobile usa online store. When I received the phone it was DOA plus it looked like its been used- finger prints on the screen, messy packaging with scattered accessories, and the box wasn't sealed. So when I called to a...
Entity
Categories: Cellular Phone Companies
62, Report:
#609184
Posted Date:
Jun 02 2010
Virgin Mobile USA unprepared, inconvenient , Internet
currently, my wife and I purchased two new LG Rumor Touch phones from Virgin Mobile USA. that process went smoothly. however, I had my phone number ported from my previous carrier on 5/28/2010 at approximately 9AM Central Time. It is currently, 330 PM Central Time ...
Entity
Categories: Cellular Phone Companies
63, Report:
#608024
Posted Date:
May 28 2010
Virgin Mobile USA charged .15 per text on unlimited texting plan they refuse to make right Internet
I put $28 on my account 3 days before due date for my texters delight unlimited texting plan. At 7:30 pm on the due date I get a message on my phone that service is unavailable due to low account balance (it's a $19 a month plan by the way). I went to their web site and it said ther...
Entity
Categories: Cellular Phone Companies
64, Report:
#605612
Posted Date:
May 21 2010
Virgin Mobile USA My account has been temporarily suspended and no one can say why... Internet, California
I am not exactly sure why I even have to do this. On 5/20/10, out of the blue in the afternoon, my cell phone apparently stopped working. I am unable to send or receive text messages, phone calls, cannot get onto the internet, nothing. This morning, after thinking that it was possib...
Entity
Categories: Cellular Phone Companies
66, Report:
#555973
Posted Date:
Jan 18 2010
Virgin Mobile USA Fuzzy mathematical method of totaling minutes and customer service is very poor. Internet
With my plan once I use all my minutes I receive automatic overage charge for an additional 15 minutes. I am notified this by text. I received an overage charge for the described above minutes. Later that day/several brief (most definitely not 15) phone calls later I received anothe...
Entity
Categories: Cellular Phone Companies
67, Report:
#555297
Posted Date:
Jan 16 2010
Virgin Mobile Virgin Mobile USA, VM Horrible, lying representatives! Unhelpful! Internet
We have had multiple problems with Virgin Mobile and their crappy customer service. We have been on the phone with the customer service for over three hours tonight with multiple representatives. I am certainly hoping that this gets back to corporate so they can re...
Entity
Categories: Telephone Companies
68, Report:
#542141
Posted Date:
Dec 19 2009
VIRGIN MOBILE USA virgin RIP OFF , return phone, no credit TWICE! terrible C S, Internet
I have has NOTHING but trouble with these people. Right from the start it takes forever on the phone after few choices on the automated system to get a live advisor, which are from another country, though they might speak english they say i understand when they dont. My last g...
Entity
Categories: Cellular Phone Companies
69, Report:
#518859
Posted Date:
Nov 03 2009
Virgin Mobile USA disconnected my cell phones for charges i did not make on my account Internet
yes i am just disputing any charges on my account and therefore i would just like to have my phone reconnected about using something that i had or have no account of how someone used or you guys made a mistake of someone using a debit card to buy minutes and that we on my ...
Entity
Categories: Telephones
70, Report:
#499370
Posted Date:
Sep 23 2009
VIRGIN MOBILE USA Unauthorized DEBIT of Bank Card, Internet
After an hour and a half conversation today (09/23/09) that involved a Virgin Mobile CSR and my bank to confirm the 3 separate debit transactions on my account as well as an unconfirmed credit, I was transferred to a supervisor. The supervisor went on to say that all of these ...
Entity
Categories: Cellular Phone Companies
71, Report:
#491755
Posted Date:
Sep 08 2009
Virgin Mobile USA VIRIGN MOBILE CREDIT CARD FRAUD Internet
I cancelled my daughter's cell phone in the beginning of March 2009 with Virgin Mobile because we bought her a nicer phone with Sprint. At the end of July, I noticed a charge on my husband's credit card on July 9th for $103.22 to Virgin Mobile. I thought it was odd since I had ...
Entity
Categories: Cellular Phone Companies
72, Report:
#491409
Posted Date:
Sep 08 2009
Virgin Mobile USA pay as you go account active till 2010, but minutes expired and lost Odessa, Texas
I bought a pay as you go phone from Virgin Mobile. It was not explained to me that having an active account is separate from any minutes you buy. So now I have a phone that is active until April 2010 with no minutes on it. I bought a 1000 minute pack and still had ...
Entity
Categories: Cellular Phone Companies
73, Report:
#473295
Posted Date:
Jul 25 2009
VIRGIN MOBILE USA FRAUDULENT CHARGES TO MY CREDIT CARD BY VIRGIN MOBILE Warren New Jersey
Hello,
This is in regards to Virgin Mobile charging my credit card fraudulently and without my consent.
On July 22, 2009 I received a text message on my virgin phone stating to TOP UP before midnight or my phone would auto-Top UP using my credit card. When I received this text ...
Entity
Categories: Telephones
74, Report:
#473094
Posted Date:
Jul 24 2009
Virgin Mobile USA, Virgin Mobile Usa Refuses to activate phone since 7/17/2009 New York new York
I order the TNT Kyocera on Virgin Mobile Website it's on sale for 14.99 was charge 16.23 on my card stated would recieve the phone in 3-5days well i received the phone on the 21st of July. I used the webiste to activate the phone because they give a 20$ credit to do so I activated t...
Entity
Categories: Cellular Phone Companies
75, Report:
#472475
Posted Date:
Jul 23 2009
Virgin Mobile USA Stealing money, then my time Internet
I had a Virgin Mobile account and attempted to top up my account ont he day after the monthly fee was due. The process over the phone was complete, when it sent me a text message saying that it had not gone through correctly. I waited a few minutes to see if it was just slower than ...
Entity
Categories: Cellular Phone Companies