We purchased a new AC unit from this company 10 years ago. The warranty expired 6 months ago. The fan went out and a technician was sent to our home. There was no problem with the work that was performed but the technician stole from us.
The work took a long time and I did not stay with him the entire time to watch. There is no doubt that he is the thief because of the time element and the fact that he was the only one that could have stolen the items that were well hidden.
When we called the owner, he was totally nonchalant about it. He said that he only has two technicians in our area and since our warranty was up, we could find another company for our service. He said he "would Talk" to his technician.
From his casual attitude, I surmise that he has no problem with his technicans stealing from his clients.
Beware of this company.