- Report: #1484283
Complaint Review: American Airlines - Dallas Texas
Reported By:
Jeanette -
Oklahoma City, OK, United States
Submitted:
Updated:
-
Author Confirmed
Why?
American Airlines
P.O. Box 619616 Dallas, 75261-9616 Texas, United States
Phone:
817-963-1234
Web:
Www.aa.com
Categories:
Business Rating:
(0)
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American Airlines Would not honor the ticket I paid for Dallas Texas
I purchased a round trip ticket between OKC and DFW. I also had a reservation with britnish airways from DFW to Hyderabad India. We had some bad storms in Okc the night before my departure. Because of this a lot of flights were delayed or cancelled the day of our departure. I tried calling AA twice but it was a 2 hour wait.
I absolutely could not miss my flight to Hyderabad so I made a decision to drive to Dallas. Because I was a “no show” my return flight has also been cancelled. I called and was on the phone with American for over 3 hours but they would not honor my return flight because my ticket wasn’t valued at 200 or more.
I paid for my seat both ways and I have read over all the rate rules for my ticket and see absolutely nothing about a no show cancellation policy. I am furious! The absolute worst customer service I have ever seen. This is just a money scheme and they are purposely ripping off their customers.
