- Report: #1520980
Complaint Review: Aquapools of DFW - Alvarado Texas
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Author Not Confirmed
Why?
Aquapools of DFW
4701 S. I-35 W Alvarado, 76009 Texas, United States
Phone:
800-432-8994
Web:
www.aquapools.com
Categories:
Business Rating:
(2)
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Aquapools of DFW Aquamarine Pools Donovan Naras Brandon Spencer Adriana Camacho Patricia (Accounting) No response to repeated requests for reimbursement and repairs. Alvarado Texas
Report Attachments
Pool was installed March 2022. Footer allowance was prepaid and not used completely. Attempted multiple times since March to obtain reimbursement via contact with original salesman Brandon. Septic line was damaged during install and receipts for reimbursement were submitted to Brandon without resolution.
Filter gauge has never worked which was also communicated to Brandon without resolution. Concrete is cracking in all four corners and is now sinking on one side of pool. I emailed COO Donovan Naras all of the above information on 8/27/2022, asking to hear from someone by the next business day (8/29/2022).
On 8/28/2022, Donovan forwarded the email to project coordinator Adriana and to accounting person Patricia but we have not heard back and thus seek assistance in obtaining resolution to all of the above issues.
Salesman Brandon Spencer 214-790-8228 [email protected]
COO Donovan Naras 800-432-8994 ext 2 [email protected]
Project coordinator Adriana Camacho 214-790-2692 [email protected]
Accounting Patricia [email protected]
