- Report: #1482932
Complaint Review: DirecTV - El Segundo California
Reported By:
Randall -
Arcadia, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
DirecTV
2230 E Imperial Hwy El Segundo, 90245-3504 California, United States
Phone:
(800) 531-5000
Web:
www.directv.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DirecTV Billed for service after cancelled. Billed for equipment which was returned as instructed. El Segundo California
DirecTV is trying to illegaly bill me because I terminated their service.
When I called this company and told them I was terminating, they did not immediately stop billing me for their service.
Additionally, concerning their equipment, I was told to take the equipment to ANY store which handles UPS and Fedex. “Anystore with Fedex or UPS?” “YES.”
I took it to a store on Huntington Dr. near me. The store had signs on the front window stating “UPS” and “FEDEX.” However, the manager said he would not take it. I called DirecTV and asked again: “ANY STORE?” “YES!” As I left the store, I took pictures showing the window signs (UPS and Fedex) and also showing the equipment inside the store while the manager kept saying he would not accept it.
I left.
I did what I was told to do. I find that DirecTV has caused me significant harm; my credit rating has been markedly reduced (FICO went from 845 to 733). If this is not remedied ASAP I will take legal action against DirecTV.
Needless to say, I will never pay this and strongly recommend to the internet community not to do business with this company.
2 Updates & Rebuttals
The Dog
United StatesI'm Impressed!
#2Consumer Comment
Mon, August 05, 2019
You can't even pay a small satelite tv bill and you're going to hire an attorney for what YOU admitted to be CAUSED BY YOU??? Right! Sure! I think you should write back and tell us some more jokes!
coast
United StatesYour Defiance Comes with Penalties
#3Consumer Comment
Sun, August 04, 2019
The DirecTV reps gave you bad info but that does not exempt you from the fact that you abandoned the equipment. You visited a privately owned shipping store that does not have an agreement with DirecTV. The shipping agreement is probably exclusive with FedEx and UPS stores.
Any possible legal action will require you to supply the documentation (or updated terms) received when you rented the equipment. That will be the final word as to the [agreed upon] equipment return procedures.
