- Report: #1518920
Complaint Review: Dish Network - Englewood CO
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Dish Network
9601 South Meridian Boulevard Englewood, 80112 CO, United States
Web:
Dish.com
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(1)
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Dish Network No accountability skirts the truth to keep customers and then tell the truth after it's too late Englewood CO
Tried to cancel my service 7 or 8 months ago. Was told your in a contract. I assumed this meant I was unable to cancel. So I was talked into downgrading my services. I explained to the rep I literally don't watch TV, haven't used the service for months. Well they lower the service I think all is good. Wait the time to cancel. I cancel with trouble. They are supposed to ship boxes. They ship them to the wrong address. 30 days later I'm waiting for boxes. I try to schedule the pickup to find out I'm being billed. When 3 days before hand I was having unannounced visits from the carrier to pick them up. Well now I call them to try and figure out why they are trying to pick up a package that I haven't received shipping details yet? They tell me to tell the carrier I don't have it yet. Well I finally get the boxes and try to setup a pickup to be told I'm being charged more. I call dish. They tell me it's my responsibility even though they said otherwise. I explain the issues I have had like the dish not transferring my service and me having to pay 6 months for non working service. She does a little digging and then tells me they didn't do it because there were trees in front of my house?! What this is the first time I've heard this. Then she tells me the reason I couldn't cancel before when I called the first time was because I didn't demand and scream to cancel my service? That it would have been cheaper for me to pay the cancelation fee, then to pay the monthly fee... So now I'm learning they literally just manipulated me into staying. No one wants to take accountability, they want to pass it on the customer. I will be reporting this to the attorney general. This seems very unethical to me.
