- Report: #1482562
Complaint Review: Dub Box USA - AURORA OR
Reported By:
DubBoxUSA -
USAEVERYWHERE, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Dub Box USA
21099 HWY 99 E AURORA, 97002-9244 OR, United States
Phone:
15037814303
Web:
https://dub-box-usa.com/
Categories:
Business Rating:
(0)
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Dub Box USA Heather Gardella Scott McFarlane Defective RV Camper, Poor Manufacturing and Business Practices, Failure to remedy warranty issues AURORA OR
Report Attachments
I purchased a Dub Box USA camper in 2018 and have experienced significant problems with the quality of the camper since I received it, as well as attempting to resolve warranty claims with the owner, Heather Gardella. It should be noted, this business moved to Aurora, Oregon in 2018.
I delayed posting this review to see if Dub Box USA would respond to my Better Business Bureau complaint; in June, 2019; the Oregon BBB closed the complaint with a C+ rating because Dub Box USA failed to respond after several attempts.
The camper I purchased, included a one-year written warranty on parts and workmanship. Within four months from purchase, my camper had some seven warranty issues, to include damage to my towing vehicle which towed the Dub Box USA camper, as a result of substandard manufacturing of their camper and improperly installed parts. This also included a defective exterior paint job, defective or incorrect components, and substandard craftsmanship resulting in a loss to me totaling approximately $3,000.00.
Communications with the owner Heather Gardella, or her Shop Manager Scott McFarlane were difficult. Both the owner Heather, and her assistant Scott, claimed on numerous occasions, they would resolve the issues with my Dub Box USA camper, but failed to do so over a five month period.
Then, for several months, Scott McFarlane indicated "a check would be in the mail soon" for the warranty issues, which did not happen. A separate email from Heather Gardella, the owner, indicated "they were having financial problems".
In 2019, I filed complaints with the Oregon Department of Justice, and the Federal Trade Commission (FTC). I also submitted a Small Claims court filing in the business owner's Marion County, Oregon court.
Therefore, I can not in good conscious, recommend anyone do business with Dub Box USA.
3 Updates & Rebuttals
RALEIGH,
North Carolina,
United States
North Carolina,
United States
Oregon Court Case No. 19SC30022 Update
#2Author of original report
Fri, November 08, 2019
The Oregon, Marion County Circuit Court case outcome follows below:
Oregon - Marion County Circuit Court Judgment Order (Case Number 19SC30022) 10/04/2019:
- Monetary award in favor of the Plaintiff $2,073.14 against the Defendant[s]: Dub Box USA, owner: Heather Bauccio (a/k/a/ Heather "Gardella").
- The Defendant failed to pay the judgment amount by the deadline date October 4, 2019;
- Plaintiff began Writ of Garnishment process through an Oregon attorney: Monday, October 28, 2019;
- Friday, November 8, 2019: A check from Dub Box USA, Inc., signed by Heather Bauccio in the amount of $2,073.14 was received by the Plaintiff.
- https://sites.google.com/view/dub-box-usa/home
DUB BOX USA
Marion County,Oregon,
United States
Court Mediation Scheduled: 1PM (PST), August 29, 2019 Marion County, Oregon Court, 100 High Street NE, Salem, OR 97301
#3Author of original report
Mon, August 05, 2019
Small Claims Court Mediation is scheduled at 1PM (PST), August 29, 2019 Marion County, Oregon Court, 100 High Street NE, Salem, OR 97301. This mediation hearing is open to the public and starts promptly at 1:00 PM, on August 29, 2019.
The court had previously made a judgment against Dub Box USA (the owner Heather Marie Bauccio Gardella), but Ms. Gardella who is the defendant, submitted a last minute request for a court hearing.
Additional details on this business can be located on the webpage: https://sites.google.com/view/dub-box-usa/home
The Dog
United StatesThey Didn't BUY Their PHONY BBB Rating Yet!
#4Consumer Comment
Sat, July 27, 2019
The BBB is NOT part of ANY government or law enforcement body. The BBB has ZERO POWER to do anything! The ONLY purpose of the BBB is to SELL their PHONY ratings to ANY business which wants to buy one and that is a FACT!
