- Report: #1514523
Complaint Review: Flighthub and airline - Montréal QC
Reported By:
Jeffrey -
Anahim Lake, BC, British Columbia, Canada
Submitted:
Updated:
-
Author Not Confirmed
Why?
Flighthub and airline
3333 boulevard Côte-Vertu, suite 600 Montréal, H4R 2N1 QC, Canada
Phone:
800-711-1755
Web:
flighthub.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Flighthub and airline Flighthub extremely hard to contact, vary unorganized, you can change a flight 25 day in advance and they will only talk to you 36 hours prior if the flight was changed or not, mine they said can't be changed, but called airline direct and booked the day I wanted Montréal QC
Would like to talk about my booking experience with Flighthub. I booked early Nov 24th. my doctor changed my appointment so I called back a later to fly out earlier. They charged me for the change to
rebook.
Flighthub # 201-823-19
Airline confirmation: TH5XF
Airline confirmation: K9ZSB
Charges to my credit card Nov 24 Flight Hub 30.95, Pacific coastal $124(possibly to change flight) Flight Hub $30.95, Pacific Coastal $216.11, Pacific Coastal $267.12 (I see that Pacific Coastal charges for flight hub reservations)
Over the next 20+ days I call flight hub 3 times asking for confirmation to change the flight to Dec 21. At one point I call Pacific Coastal and they could see the change request. The Pacific Coastal rep said they can not change Flighthub reservation even though Pacific Coastal charges me direct. Pacific Coastal also told me they were waiving all cancelation fee's, told flight hub this and they would not reimburse me the charges. Each time I called flighthub they would not give change confirmation and said it was in processing.
Called Dec 17, 9:30am because they emailed me for immediate action to call them. Waited on the phone for 1 hr 40 min. For them to tell me they can’t change the flight and if I cancel there is no refund. If I
cancel all flights you don’t see your refund for 15 weeks.
Called Pacific Coastal direct. Booked a flight Dec 21 that flight hud said there were no available seats. Had a choice of two departures same day. flight booking UVC6, leaves Williams lake 3:40 arrives
Vancouver 4:50
Flight hud is extremely unorganized and I feel this system coordinated between flighthub and the airline is scamming me. Just found out the federal government fine flight hub cooperate officers 5 mil + for doing this same thing. I guess it pays I have requested Flight hub to cancel flight TH5XF5 Dec 23, 2021, now
that Pacific Coastal has charged me directly for the flights I am requesting pacific Coastal to reimburse me the 124 flight change charge and the $216.11 for the Dec 23 flight cancelation
