- Report: #1500884
Complaint Review: HP Instant Ink -
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HP Instant Ink
United States
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HP Instant Ink Rip Off
Just cancelled my HP Instant Ink subscription about a month ago. My printer will no longer print. Apparently the instant ink cartridges are different from the ones bought instore. This was never told to me. I can't find this "little" detail anywhere on the websites I searched. I just put brand new instant ink cartridges in that I paid for many times over since I print so little and have been paying monthly. Called HP Instant Ink support and waited for 20 minutes.
Finally someone answered and said yes the ones mailed have a chip in them. I told him it is not right. I paid for these and should get the use of them or a refund, he transferred me and I waited again. This time for 10 minutes. I was told by the next representative that I paid for the pages printed not the ink. I said, " No you did not supply my paper .
You supplied the ink I paid for. I did not use the ink and I was never told about this chip or that if I cancelled my subscription I would not be able to use what I paid for." She said sorry someone should have told you. I said OK I will post this issue everywhere I can.
