My husband and I bought a house in Arizona on 6/15/2020. The house came with solar panels ( Kilowatt financial, Spruce company or solar service experts, company with many names) .
Since we bought it we can't get ahold with the company. The phone number is off, the email box is full.
I was able to get in touch with them once to request a username and password. It's been a month since then. I didn't get any information. I can't see how much energy I produce, I can't see if the solar panels are working properly, I can't pay my bills. If something happens to this solar panels, I am sure I can't do anything about it! My roof might burns and I would be still unable to do sh*t about it!
I want this solar panels off of my roof. I would appreciate help from any of you. My next step is a lawyer.
Wilbur
San Luis,#2General Comment
Sun, January 15, 2023
I have been battling Spruce/Kilowatt for multiple years. It is a fraud,rip-off. My solar is not operating. I have contacted them to no avail. I am preparing a certified letter demanding thet either fix the problem or ger their unit and panels off my house leaving the roof in original condition.
Dan
San Diego,#3Consumer Comment
Mon, November 30, 2020
This company has fraudulent billing practices. Our system was completely down - off the roof - off the grid - off everything, for over 6 months, yet we got detailed billings showing power produced and used and calls to pay up. I am an attorney and I am preparing an action against them. If anyone else would like to join in I would be interested in taking your case on a contingency basis. Please contact me.