- Report: #1488647
Complaint Review: MedGen EHR - Comtron Corp USA - Great Neck New York
Reported By:
Corey -
Westminster , CO, United States
Submitted:
Updated:
-
Author Confirmed
Why?
MedGen EHR - Comtron Corp USA
11 Grace Ave #208 Great Neck, 11021 New York, United States
Phone:
(516) 466-3838
Web:
https://www.medgenehr.com/
Categories:
Business Rating:
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MedGen EHR - Comtron Corp USA Extortion - $5000 Great Neck New York
We have been a client of MedGen EHR since 2013. We were considered a legacy account. MedGenEHR eliminated their legacy accounts and forced everyone to upgrade. MedGenEHR upgraded didn't fit our current needs for telemedicine services.
When we asked how we download our patient charts they informed us that it would cost $5000 to have our patient charts downloaded or we could do it ourselves. When we tried to do it ourselves, there was no true way to export the patient charts.
We would literally have to screen shots hundreds of pages per patient chart. We have thousands of patients. This will take weeks if not months to download properly. We are required by federal law to save all patient charts for 7 years.
ATTENTION ALL MEDICAL PROVIDERS. BEWARE OF MEDGEN EHR'S SHADY PRACTICES.
Our legal team is contacted the proper authorities to see if they can force MedGenEHR to release our patients charts to us before they delete them as started in their last email to us.
