- Report: #1510571
Complaint Review: Milt and Edie’s Dry Cleaning and tailoring center - Burbank CA
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Author Confirmed
Why?
Milt and Edie’s Dry Cleaning and tailoring center
4021 West Alameda Ave Burbank, 91505 CA, United States
Phone:
8188464734
Web:
https://www.miltandediesdrycleaners.com/
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Business Rating:
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Milt and Edie’s Dry Cleaning and tailoring center Milt and Edie’s Milt & Edie’s Failed to deliver pants 3 new suits Burbank CA
This is a business I used to patronize weekly but then moved away. 70 years same location. For an urgent need I went there twenty years later straight on the way home purchasing three new suits.
They claim instant alterations. I brought in 3 new suits for hemming waist reduction and press only on Saturday 7/24. A tall bald headed tailor threw a comical fit when I requested 3 day service. So I agreed to the day before I needed them for a funeral. I requested all tags be removed and new garment vent threads cut away.
Saturday 7/31 I pick up the order but noticed the garment count was three items short vs my tickets and tags not removed. The clerk takes them back to address. Upon returning she claims tags and threads removed all garment were there. My mistake was not unwrapping a second time to inspect, trusting their reputation and past personal experience.
Sunday morning day of funeral to my horror all pants missing. Their sign said 24x7x365 but Sunday morning I'm literally pounding with all my strength on locked glass door. Finally some one answers. Pants still in alterations department, pick up clerk out and out lied, hemming was off by four inches no waist reduction performed.
There is nothing they can do to compensate for the grief they inflicted on me. The obnoxious part is they charge premium prices and advertise me premium services. Let any potential new customers see this and go elsewhere it's just not worth paying top dollar for poor service and lies.
2 Updates & Rebuttals
Guido
Sylmar,California,
United States
Completely Satisfactory Resolution
#2Author of original report
Wed, August 04, 2021
After receiving a nice note from ownership I withdraw my complaint, apologies accepted. No monetary damage occurred. Bad communication. Never verbal anything in a tailoring order be sure it’s all clearly written down. It is not realistic to judge a virus era business based on previous experience from 20 years ago. Things are different these days everywhere.
Guido
Sylmar,California,
United States
Completely Satisfactory Resolution
#3Author of original report
Wed, August 04, 2021
After a nice note from the new owner I am completely satisfied with their apology and withdrawal any complaints. Communications breakdown, never verbal a tailoring request, make sure everything is written down. No monetary damage occurred. It is unrealistic to judge any virus era business based on ones experiences of twenty years ago.
