- Report: #1479258
Complaint Review: SmarterU Learning Management System (LMS) - Winnipeg Manitoba
-
Author Confirmed
Why?
SmarterU Learning Management System (LMS)
449 Provencher Blvd Winnipeg, Manitoba Canada R2J 0B8 Winnipeg, R2J 0B8 Manitoba, Canada
Web:
https://www.smarteru.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SmarterU Learning Management System (LMS) SmarterU LMS Smarter U **WARNING** SmarterU RIPS OFF CUSTOMERS - They took my money for services I didn't need and will NOT return it. Winnipeg Manitoba
This SmarterU company has horrible business practices, and rips off their customers. We have been a customer of SmarterU for almost 4 years. We have sent them thousands and thousands of dollars.
When I reached out to SmarterU LMS to renegotiate our contract, they agreed if we switched to an annual commitment. However, we decided to go a different direction. The SmarterU software wasn't able to meet our needs anymore, and it was very non user friendly.
Well, our accounting team accidentally sent them the annual payment because they invoiced for it, and after personally reaching back out to them to let them know we had decided to go a different direction, they POCKETED the money and told us to go F ourselves.
SmarterU LMS is unbelievable!! We gave them thousands of dollars per year for the last 4 years, and when we needed them to be decent human beings they took the last dollar they could get from us. It disgusts me that companies operate like this, and are so greedy instead of thinking and valuing their customers.
DO NOT WORK WITH SMARTERU. There are so many better LMS systems than Smarter U, and I doubt those companies would pocket your money, take every dollar they can get from you, and try to lock you into annual contracts and pull crap like this. Very disappointing and stay away from this company.
1 Updates & Rebuttals
Dan Belhassen
Winnipeg,Manitoba,
Canada
Response to Jonathan's hurtful comments
#2REBUTTAL Owner of company
Fri, June 07, 2019
I'm very disappointed that this organization has chosen to go down this path.
Before I begin, I wish to indicate that Jonathan has threatened us that he would be posting a very negative review to this site, unless we provided him with a refund.
We refused to give in to the bullying and advised him that it was his right, and we would simply post a response with the facts and post the email chain.
Therefore, we take his posting of this negative review as his agreement to our rebuttal.
---
Jonathan Budd and Powur PBC have used our platform for years at a greatly discounted rate, since they explained that they had a limited budget.
During that time, we have worked closely with them to provide as much flexibility as possible to support their business.
Now that they have a dispute, the author is making damaging accusations about not only our business practices but our software, which I find distressing and disappointing.
Throughout the years, they have provided us with very positive reviews, and up to now, our communications have been very positive and favorable.
Contrary to the post on this site, in our most recent NPS survey in January 2019, they provided us with a 10/10 rating with the comment "The system is robust and customizable to suit the needs of any company. It is flexible and adaptable. There is a bit of a learning curve but once you get it, it's not too bad to maintain."
Therefore, it seems evident that their intensely negative comments are out of spite arising from the current disagreement.
As background, in late January, Jonathan contacted us to indicate that their "new rep growth has really slowed down, and we don't have many people utilizing the service anymore."
Further, he requested a "model that works to fit this need instead of the minimum fee being charged now."
We responded with an offer to reduce his fees by half, provided that he pay on an annual contract (versus the month-to-month agreement he was on).
Jonathan responded with "I think we can do that, my friend."
At which point, we upgraded their account to an annual contract, and send them the annual invoice, when they then paid.
Some months later, we received a request to our accounting department to refund the invoice. We didn't receive any background as to why, and the client indicated that they paid it in error.
We forwarded them their past communication requesting the upgrade to an annual agreement, however, they became very hostile and negative, with threats to damage our reputation.
We believe that they are operating out of bad faith.
Instead of coming to us to perhaps explain that they had a financial crisis (I can only assume), they are trying to re-write history, and use intimidation techniques to achieve their goals.
We are very saddened and disappointed by their approach and this turn of events.
PS: In particular, I find it very offensive that the author would write "... told us to go F ourselves", which I can is a clear and hurtful attempt to defame our business practices and character.
