- Report: #1494016
Complaint Review: Stubhub - San Francisco CA
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Stubhub
199 Fremont Street, Floor 4 San Francisco, 94105 CA, United States
Phone:
866.788.2482
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www.stubhub.com
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Stubhub Viagogo Policy changes after agreement was already in place. San Francisco CA
Tickets to event was purchased in Feb. Policy agreement stated if event is canceled a full refund or credit will be provided. After the event was postponed, Stubhub changed their refund policy to only offer a credit good up to 1 year. It is fine to change the policy going forward, but Stubhub is applying the policy to previously completed agreements. Just saw a class action lawsuit has been filed in WI.
While many companies are adjusting their refund policies to help customers, Stubhub is alienating it's customer base and will define its future on these decisions.
3 Updates & Rebuttals
Robert
Irvine,United States
Perhaps..But
#2Consumer Comment
Wed, April 15, 2020
You can file a suit for just about anything. That is apparently what someone did. They filed a lawsuit against them for their change in policy on "Cancelled" events. The issue seems to be a matter of definition as the event in question in the suit wasn't offically "cancelled", it currently is just postponed. Perhaps similar to your situation.
If the courts see cancelled the same as postponed then you likely would have a valid claim. If they see as each being unique then the suit will be tossed out.
However, while the person that filed the suit and the attornies will come out quite well. Any members of the class shouldn't expect a huge payday, in fact I wouldn't even expect a full refund. If it gets that far and there is a settlement 2-3 years down the road a member of the class may end up with a few dollars or perhaps a bigger credit that will be valid for a longer time.
James
Lake Worth,Florida,
United States
Wish Stacey was correct
#3Author of original report
Wed, April 15, 2020
Not sure how Stacey knows if event was cancelled or postponed. Below is a link of Stubhub's new policy with no option on a refund for a product they sold.
When an event is canceled:
- You don't need to contact us; we'll email you to confirm
- We'll add a coupon worth 120% of your original order to your Stubhub account. You can apply this coupon to one or multiple Stubhb orders in the same currency until Dec. 31, 2021. Just choose the coupon at checout when you order.
Stacey
United StatesWrong
#4Consumer Comment
Wed, April 15, 2020
The event was postponed NOT cancelled therefore this company is adhering to their policy.
Your words - Policy agreement stated if event is canceled a full refund or credit will be provided. Event was not cancelled so you are not entitled to a refund.
