- Report: #1486825
Complaint Review: StubHub - Internet
Reported By:
Glen Fagin -
Thousand Oaks, CA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
StubHub
Internet, United States
Web:
www.stubhub.com
Categories:
Business Rating:
(0)
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StubHub They stole money from me - LITERALLY ! Internet
WARNING FOR ALL STUBHUB SELLERS!!!! STUBHUB has the worst customer service policy !!!!
ITS A LONG STORY BUT I WILL TRY TO MAKE IT SHORT...I SOLD 2 TICKETS THROUGH STUBHUB FOR THE WHO CONCERT TONIGHT AT THE HOLLYWOOD BOWL 10/24
I accidentally listed the tickets as seat numbers 107 and 109 when in fact they were seats 109 and 110 (dumb mistake I know but easily corrected if given the chance). The tickets sold very fast on Stubhub and they processed payment to me. I went to the StubHub support/help page to try to call them or email them about the error but of course there is no place on their website that has an email contact form or phone number. I figured that it wasnt a big deal since the person who bought my tickets would be getting 2 tickets NEXT to each other anyway in the Section that they wanted instead of one seat in between them as listed.
So now I get a CHARGEBACK from StubHub for the full price of the tickets PLUS a PENALTY charge of $58.40 !?! I am of course furious at this so I find the phone number for StubHub (not on their website but from Google) and call customer service and end up talking to their supervisor DAYNE K. for almost an hour explaining the situation.
In the end DAYNE informs me that even though the tickets that I sold on Stubhub are perfectly valid tickets and the buyer of those tickets NEVER called into Stubhub to complain about the seats listed were 107 and 109 and he/she received 109 and 110 - since I entered the wrong seat numbers that they have NO CHOICE but to charge me back for those tickets proceeds AND assess me a PENALTY on top of the chargeback!!! They charged me almost $60 penalty for my listing error even though the end customer must have been thrilled to see that they actually ended up getting 2 seats together.
This Dayne K. guy at Stubhub refused to listen to me and just basically told me that policy is policy and that I should have known better when listing the tickets. Again its not like the person who bought my tickets called into StubHub to complain about the listing error...they didnt! Stubhub just saw an "opportunity" to screw over one of their sellers for my typo in the listing so Stubhub just charged back my credit card the price of the tickets and the penalty fee and it went to their bottom line profit! I was honestly shocked (and still am) that I could not get a resolution to this problem and of course plan to go to my credit card company to dispute the charges as well since they are 100% fraudulent and just plain old WRONG !!!!!
If anyone at StubHub including their CEO cares about their customers and turning a wrong into a right, I encourage them to get in contact with me
2 Updates & Rebuttals
coast
United StatesPolicies That You Agreed To
#2Consumer Comment
Fri, October 25, 2019
Seller Policies
1. Some of the things you're not allowed to list
Tickets for non-consecutive seats - All of the seats in your listing must be together (consecutive), unless they are piggyback seats...
2. The rules for listing tickets
Providing accurate and complete information about your tickets during the listing process is one of the keys to becoming a successful seller and is a requirement to list on the Site. If you do not follow all of the requirements in this section when listing your tickets, your listings may not appear on the Site, your sale may be cancelled, you may not get paid, you may incur fees… or you may be subject to other consequences specified in these Seller Policies and Clause 19 of the User Agreement.
Your credit card dispute may be declined because you violated Seller Policies #1 and #2.
It may be to your benefit to read the StubHub Marketplace Global User Agreement Clause 22, Legal Disputes.
Glen
Encino,California,
United States
Stubub finally realized they made a mistake...
#3Author of original report
Thu, October 24, 2019
After posting my review here and on their Facebook page I was contacted by StubHub with an apology and they refunded me my money afterall.
