Complaint Review: The Power Company Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. The Power Company (TPC) is a professional energy consulting firm whose mission is to assist clients in reducing and managing their energy expenditures. The Power Company is in the best position to effectively navigate the negotiation process for clients garnering the best rates possible for electricity and gas. The Power Company has partnered with tens of thousands of clients nationwide. - Chicago Illinois

Ripoff Report REVIEW /Commitment to Customer Satisfaction

The Power Company joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By ED Magedson - Founder, Ripoff Report

The Power Company approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at The Power Company did just that.



THE POWER COMPANY CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

" The Power Company is a full-service energy consulting firm with its headquarters based in Chicago. The Power Company secures competitive energy supply pricing for residents and businesses across the country. As a vendor independent company, The Power Company lowers the cost of energy through competitive supplier bidding through our vast array of top energy suppliers. The Power Company's sister company, E3, creates comprehensive energy savings solutions through the implementation of energy reduction projects.

Let us tackle your energy projects and expenses; after all, that is what we do all day, every day. It is our focus; our commitment; our expertise and our passion. Yes, energy is a commodity, but it can also be a major expense for your home and your business, so let our team of experts do the work for you. You will have peace of mind knowing that your energy needs will be taken care of by top quality professionals that sit on the same side of the table as our clients. Whether you are a homeowner, small business, large corporation, manufacturing firm or multi-location company, The Power Company has experienced and dedicated personnel in place to ensure the success of your energy management and reduction goals.



WHY THE POWER COMPANY IS BETTER THAN THEIR COMPETITORS

”The Power Company, unlike many of its competitors, is unbiased and is not beholden to any one particular supplier. We sit on the same side of the table as our clients. We have spent years building and cultivating relationships with the most reputable and competitive energy suppliers in the industry who compete for your business. Over the years, we have perfected the bidding and negotiation process to ensure that our suppliers have "sharpened their pencils" when bidding on our clients' electricity and gas. Because of our tenure in the marketplace and buying power with our suppliers, The Power Company is in the best position to effectively navigate the negotiation process for our clients, garnering the best rates possible.

We take the time and effort to truly understand our clients' needs. We look at what will benefit the customer the most. Is the customer a manufacturing firm that runs 24/7, operating machinery? Or an office that is open from 8 am to 5 with just lights and computers on? Is the customer a homeowner that needs to monitor their home electricity remotely? Many of our competitors solely offer a fixed price to their customers. The Power Company recommends pricing strategies that are tailored to each client's needs.

The Power Company is proactive with its customers. We are constantly monitoring the markets and will let our clients know when the best time is to secure rates for their particular business. We start looking at our clients' energy needs well ahead of their contract expiration dates to ensure that they are locking in rates at the appropriate time.

We also offer a straight and honest approach. If it doesn't make sense at the time for a client to lock in a rate we will advise our clients to wait if we think that there will be a dip in the market. We pride ourselves on being solution providers, not "product sellers".



THE POWER COMPANY - STATEMENTS FROM THE MANAGING PARTNERS – PATRICK FARAH & CHERYL ARTS

" We are proud to offer our clients experienced and knowledgeable salespeople, a dedicated customer service team and a straightforward and honest approach. The Company's goal is to provide trust and peace of mind to our clientele through excellent customer service and strong product knowledge. The Power Company provides competitive rates for our clients by actively negotiating their rates with multiple energy suppliers, but our services do not end there; we look at our clients' energy needs as a whole. As our mission is to help manage our clients' energy needs on all levels, we provide a multitude of services such as procurement, analysis of our clients' energy spend and usage, and energy reduction recommendations."

"As Director of Supplier Relations, I take great pride in maintaing the strength of our Supplier Relationships which will ensure that our clients get the best rates possible. I have years of experience working with each and every one of our energy suppliers, which allows me to negotiate in the best manner of behalf of our clients" - Clio Lentini, Director of Supplier Relations

At The Power Company we pride ourselves in using the highest quality SERVICE.

The team at The Power Company realizes that quality and integrity is important to our success. We only work with high quality, reputable energy suppliers that we have completely vetted for their competency and dedication to quality service. The Power Company will only cultivate a relationship with energy suppliers that have financial stability and an excellent reputation in the industry. In addition, we understand that the quality of our employees is extremely important to the happiness of our clients and the success of our company. Our training program is detailed and rigorous and must be completed when an employee starts with The Power Company before they ever interact with a customer. It has always been our goal to exceed our customer expectations with quality products and services.



ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

As stated above, The Power Company is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.

After speaking with the management at The Power Company and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give The Power Company a positive Rating. The Power Company made efforts to ensure that all customers were satisfied and owner, CEO, or Managing Member assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.



STATED IMPROVEMENTS FROM THE POWER COMPANY

Their new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. The Power Company is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

The Power Company is dedicated to customer satisfaction and quality service. We are 100% dedicated to utilizing our resources and time to help our clients reduce and manage their energy expenses in the best manner possible. The Power Company uses only top-rated, highly qualified energy suppliers with financial stability and excellent customer service. The Power Company is committed to providing the highest quality training for its employees to ensure a very high level of customer satisfaction for its clients. The Power Company receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.

*Any consumer not receiving satisfaction from a member of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected].

This kind of dedication to customer service means that The Power Company will do whatever it takes to make sure their customers are properly taken care of.

In the future, if anyone has any complaints or concerns with The Power Company, you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the company's response and to insure customer satisfaction). You can call The Power Company directly at 312-344-1056.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with The Power Company or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report's Corporate Advocacy Program, please contact us at [email protected].

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that The Power Company meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Consumers can feel safe confident and secure when doing business with The Power Company.

Here's why:

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about The Power Company’s Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.

..by consumers, for consumers



PO BOX 310, Tempe, AZ 85280

602-359-4357 when selection starts, press 5 ...then, three seconds later press 1... Say who you are!

Our mission:

• Empower consumers
• Defend the First Amendment
• Expose wrongdoing
• Help companies regain control

ED Magedson: Founder, Ripoff Report

Follow Ripoff Report on Twitter

Follow me, Ed Magedson, on Twitter

Find us on Facebook