I have been sending money to a foster son in Mexico for about 9 months or so through Western union. After becoming a member, I am credited with points to offset future charges for sending monies. The problem is the website is so horrible that you are forced to go to a walk-in site for a transaction.
At a walk-in you are charged double the fee that the on-line rate would be. Every month it is the same story: try the website, call the help site, have your password, email, or bank info rejected. HOURS wasted, until I give up and go to a walk-in.
Since WU hides their corporate contact info (in Colorado ), a personal complaint is impossible. I am DONE DONE DONE with Western Union !!!