Complaint Review: 1-800 Accountant.com Corp. - New York New York

I truly wish that I would have researched 1800 accountants on Ripoff report before I signed up with them.  I hope that my complaint will help any future customers looking to sign up with 1800 accountants.  I am currently building a start-up company and if you have every been an entrepreneur, you can only imagine how long your work days are. I depend on my team to do their part.  Speaking with sales at 1800 accountant started out great.   Once I paid my hard earned money ($1,856.98), the service went down hill from there.   I signed up with 1800 accountants as part of my team and the customer service was horrible aside from the person that initially signed me up (Shana Ritchardson was the best).  I started having weekly conf calls with my first accountant (Boris Musheye) outlining my accounting strategy for 2015.  For the first month, i felt like this company would be a good fit.  Things started going down hill when they couldn't find my faxed 2014 tax returns in which my accountant (Boris Mushey) requested.  I eventully had to mail them.  No biggy.  I mailed them and kept it moving.  Boris, my accountant set up another conf. call with a different person for me to talk to a couple of weeks later in order to go over more strategies (unfortunately, I didn't write down her name).  The new accountant on the team called for our conf call 1hr after our scheduled appointment and by that time, I was on another conf call so we had to reschedule for the next day.  When she called the next day, this young lady had no clue about my account and was asking me questions about my strategy in which I had gone over 1 month prior with my first accountant (Boris).  Her engish was not very good and the articulation was extremely questionable.  I felt uncomfortable and I asked to speak with the accountant that I have been working with for the past month.  At that time, she informed me that my original accountantant (Boris) was no longer with the company.  I thought this was very strange that I wasn't informed of this in the beginning of our call.  At that time, I ended the call and called the original person who signed me up with 1800 accountants (Shana Richardson).  Shana kindly informed me that a new accountant would contact me and we would get back on track.  A couple of weeks past and I was contacted by another accountant via email (Zach McClure) introducing himself.  I emailed him back requesting our first conf. call and to this day, I haven't heard from him at all.  I wish that I could constantantly run behind my team at 1800 accountants but I have other obligations in running a company.  Two months have past and I finally requested cancellation of my service because I feel extremely uncomfortable at this point.  I requested a full refund because in retrospect, they have done absolutely nothing for me.  After cancelling, I called the manager (Marisa) and was told  by (Mary the receptionist) to leave a message on her voicemail.  I left a message yesterday with no return call.  I called back today and spoke with (Mary the receptionist) who informed me that the manager (Marisa) will not be in today.  At this point, I politely asked (Mary) if I could speak with the manager's boss since she is not in the office today.  Mary said that I would have to speak with the president of 1800 accountant.  I asked Mary for the president's name and Mary told me, "She is not OBLIGATED to give me that information and that I should Google it if I wanted that information." WoW! Really?  I have never heard anything more reduculous in my life but I left it alone because I I could see where this conversation could have gone if I would have started arguing.  At that time, I called the 1800 number back and spoke with another individual by the name of (Joseph).  When Joseph answered the phone, I asked for the name of the president of 1800 accountants.  Joseph said, "I am not in customer service and they would have to give me this information."  I asked him once again that all I needed was a name and he was extremely rude and said that he was on another line with a customer and I would have to talk to customer service.  I thought that was really strange and Joseph's customer service was horrible.  Being a business owner, customer service is key Joseph showed absolutely no customer service at all.  He transfered me back to the receptionist (Mary).  At that point I hung up because I could see where all of this was going.  1800 accountants has $1800.00 of my money and has been a total waist of time.  I truly hope that I get my money back and I will keep you udated on the progress.