- Report: #238813
Complaint Review: 17542Cingular Wireless - Nationwide
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17542Cingular Wireless
PO BOX 17542 Nationwide, U.S.A.
Phone:
800-3310500
Web:
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Cingular Wireless & Identity Theft NEW YORK Nationwide
Greetings,
I just cancel my account with Cingular Wireless. This is to inform you that Cingular Wireless cannot be trusted. Someone had managed to get through their illiterate operators and change my address on my account, and then he ordered a $200 phone on my behalf.
Please notice that this is happening to many Cingular customers and we need your help to pressure Cingular to do something about it. Cingular must be held accountable for compromising our personal information.
Sincerely,
Steven
Steven
New york, New York
U.S.A.
I just cancel my account with Cingular Wireless. This is to inform you that Cingular Wireless cannot be trusted. Someone had managed to get through their illiterate operators and change my address on my account, and then he ordered a $200 phone on my behalf.
Please notice that this is happening to many Cingular customers and we need your help to pressure Cingular to do something about it. Cingular must be held accountable for compromising our personal information.
Sincerely,
Steven
Steven
New york, New York
U.S.A.
3 Updates & Rebuttals
Tom
Round Rock,Texas,
U.S.A.
Yep.....Except....
#2UPDATE Employee
Wed, March 21, 2007
This isn't just with Cingular...even the military just had info on their guys leaked and identities stolen, so if you're going to blame Cingular, you might as well blame any company with your SSN. Unfortuately, those companies do have to have your SSN to make sure you're accountable. Now, as previously stated, anyone who can verify the last 4 numbers of the account holder's SSN (or the account password) is authorized to make changes on the account. All call center employees were able to see all 9 digits of the account holder's SSN until recently, now even the computer screens they look at only show the last 4 with the other 5 being asterixes.
L
Dallas,Texas,
U.S.A.
Fraud and they are allowing it to happen in order to generate revenue and to keep certain departments open
#3UPDATE EX-employee responds
Fri, March 16, 2007
I used to work for the company. I know someone right now who works in their "FRAUD" department who stated to me one day that the company has the ability to stop this from happening but then the department she works in would no exist if they did what they are supposed to do to keep things like that from happening. The company now will let anyone make changes to the account if your SSN and other information is given to the rep working your account. It doesn't matter if the person male for female. As long as your information is verified to the letter that person has full access to the account and can do what ever they want unless you the consumer places a password on the account. If a password is placed please be sure that you the consumer remembers it, if you don't you the consumer won't even get access to the account.
Leticia
Anytown,Other,
U.S.A.
Steven....
#4Consumer Comment
Mon, March 12, 2007
Do not be so fast to blame Cingular, as there are many factors that the calling party MUST provide before being allowed to change your account. (including the person providing your SSN) So I would start looking at family members or close friends or anyone else who may have had your SSN, birthdate, and name, before I would blame the company. Those are needed by the company to keep you safe and have been reported on here and other complaint sites as being a violation of the caller's privacy. So whomever got the phone, is at fault, and you should report this to the police, whether or not you know them. Before someone else ends up as a victim of this person.
