- Report: #1285270
Complaint Review: 1800contacts - Draper Utah
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Author Not Confirmed
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1800contacts
261 data dr. Draper, 84020 Utah, USA
Phone:
(800)266-8228
Web:
1800contacts.com
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Business Rating:
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1800contacts refused refund tried later to make 8 week long process appear as attempt to resolve. Draper Utah
2016-02-052016-02-0505:40:Jan 16, 2016 6:11pm
To say 1800contacts has taken a few steps back of late would be a great understatement. Fact is, the company unfortunately been heading in that direction since the big market correction in 2006. Large corperations call it 'tightening margins' This author agrees with keeping the fat trimmed. unfortunatly again, 1800contacts misses the mark by trimming that proverbial fat from the bottom up versus the top down. So many companies make this error. Stands to reason since its the upper that makes the decisions, it would be counter-intuitive to cut yourself. Problem is, the majority of the fat resides up there.
my personal experience with 1800contacts spans over 20 years, so i feel well positioned to tell you to steer clear, at least for now. what was once considered leaders in customer service and expectations, is now more wolf in sheeps clothing. I was once a faithful customer. i have worn lenses for 34 years now, and i loved 1800contacts. My last and final experience was a few months ago. i ordered 2 boxes of lenses, one of each, recieved 2 right. No big deal right? I thought so too ,wrong. i wont bore you with all the ugly details, but suffice to say, they have held fast in thier stubborness to do the wrong thing. case and point, I spoke with 'supervisor' Nathan just today. He stated he was sorry for the trouble ive had, and wanted a opportunity to make things right. sure, with trepidation, i said. His solution? since the bank card i used for the original order is no longer in existance, all i needed to do was, wait for them to send a return package and ship the incorrect box back. Then they will refund the closed bank card. Now dont dispair, because in turn once the bank sends notice that the card was in fact cancelled, they can then issue a snail mail check. So you say, this seems like a hassle it must be a big dollar order? $81.00 total order. then, why not just ship correct lenses right? they say rx was expired (although last 21 years this wasnt a issue when your giving them money, NEVER). In my research thus far,/my experiece seems universal, sad.
In closing, this company is a perfect example of what went wrong with corperate america back in the 80's. Late president Reagan said "If you releive the burdon (taxes, trade restrictions, liability etc..) from the corperations, they will in turn pass that savings on to the ground level workers. Problem? The presidents "trickle down" theory never trickled, and the economic gap widened.
