Complaint Review: 4 My Kidz Movers - Missouri City Texas

Three months ago, we used "4 My Kidz” movers to move 45 miles from south Houston to north Houston. If you value your belongings and your money, do NOT use this company. Here was our experience: The company gave us a quote to pack our belongings, store them for a month, and then unpack them at our new home an hour away. We agreed to the original quote and paid half of the amount as required up front, with the understanding that the remaining balance would be paid upon delivery of our belongings. When it came time for us to close on our home and move in, the price changed. Veronica told us we must pay almost THREE TIMES as much as originally quoted. At this point, obviously, they still had our belongings, which gave us little choice but to agree. The move into our new home was originally stated that it would be one particular day. The movers ended up being SIX HOURS late. This put them working until after 11pm the first night. They said they would return the next morning. Again, they were SIX HOURS late the second day. Instead of carrying boxes labeled for our children’s rooms upstairs, they put them in the master bedroom downstairs to avoid the extra steps up the stairs. For all of the dress attire on hangers, we expected them to use standard wardrobe boxes for moving. Instead, they left the clothes on hangers, crumpled them up, and put them in regular boxes. They put attached legs to a table completely backwards. They put a bunk bed together and left it in the middle of the room. They did not attach a hutch back to the dresser. They left screws all over the place for our young children to find. Only 1 out of 4 workers was wearing safety gear (back brace). They damaged many, many items of furniture, our refrigerator, dishes, our Berkey water system, and walls. Our brand new, never lived in home now has countless dents in the new walls. We understand, reasonably, that things get broken in a move. This "business” promised reimbursement and then avoided our emails. One example of their behavior: they broke our very large IKEA bookshelf. Instead of telling us this in honesty, they moved the entire row of storage baskets up to the next level in order to hide the damage they had done. That simple act was an example of this "company’s” larger problems of dishonesty and immoral "business” practices. "Company” and "business” are words I use loosely, since a lawyer we visited with was not able to find a registered business with this name in the state’s database. They misrepresented themselves as bonded and insured. We repeatedly asked for proof of insurance after we knew how much damage was done. We never did see proof of insurance. We repeated asked for copies of our invoices (on five separate occasions) to understand where the price increase came from. We never did receive our invoices. Veronica promised reimbursement after they took pictures of the damage they had done. They did reimburse a small amount for the kitchenware that they destroyed. They ignored altogether our requests for reimbursement of the refrigerator, bookshelf, and damaged walls. This company is deceitful and immoral, and actually isn’t even truly a company in Texas. Learn from our mistakes, and do not use them.