- Report: #603456
Complaint Review: A Solid Gold Sound - asolidgoldsound.com - John Kruer - NE, Bellevue Washington Internet
Reported By:
anonymous -
Yelm, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
A Solid Gold Sound - asolidgoldsound.com - John Kruer
227 Bellevue Way NE, Bellevue Washington, Internet, United States of America
Phone:
866-230-1993
Web:
www.ASolidGoldSound.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
A Solid Gold Sound - asolidgoldsound.com - John Kruer Cincorp, Huge Scam, Internet
I hired "A Solid Gold Sound" in March 2010 to videotape our April 24th wedding. They demanded the money one month prior to service. The day before our wedding "Ryan "called to tell me that our videographer was in an "accident" and could not vedeo our wedding, but would try to find a replacement. He assured me that if I wanted to cancel, I would receive my full refund. After waiting a few hours for him to find a replacement, he told me it wasn't looking like anyone could do it. He offered, and I agreed, to get my full refund. He said it would be in check form, and would be it the mail on Monday, (April 26th). I waited 2 weeks for the check, and began calling on Monday May 10th, only to be brushed off each time. Between "Cheryl", the secretary, and "Ryan", the supervisor-who I left several messages for, I received no response.
Finally on Wednesday, May 13th I reached "Jesse", the salesperson, who I also had e-mailed through the week and got no response. He said that the company was closing, so I would probably not even get my money back. Through further investigation, I found out that their "local" Bellevue address is that of a UPS store. There is no office here-it's in Kentucky. Then I called "Cheryl", and asked for directions, she asked if I needed to mail something, I told her no, that I wanted to come in. She actually said "I'm not telling you how to get here". I said "Why, aren't you a business", she said she wasn't going to argue with me. I informed her I already knew that wasn't their address, she said "have a nice day", and hung up. Now I see that countless brides, and DJ's have been scammed by them. They take your money, cancel at the last minute, then change the company name, and number. If there is a class action lawsuit, I would like to take part.
Finally on Wednesday, May 13th I reached "Jesse", the salesperson, who I also had e-mailed through the week and got no response. He said that the company was closing, so I would probably not even get my money back. Through further investigation, I found out that their "local" Bellevue address is that of a UPS store. There is no office here-it's in Kentucky. Then I called "Cheryl", and asked for directions, she asked if I needed to mail something, I told her no, that I wanted to come in. She actually said "I'm not telling you how to get here". I said "Why, aren't you a business", she said she wasn't going to argue with me. I informed her I already knew that wasn't their address, she said "have a nice day", and hung up. Now I see that countless brides, and DJ's have been scammed by them. They take your money, cancel at the last minute, then change the company name, and number. If there is a class action lawsuit, I would like to take part.
1 Updates & Rebuttals
Sherrieann
United States of AmericaSame Date here
#2Consumer Comment
Mon, June 14, 2010
I also hired A Solid Gold Sound for my April 24th wedding and got the same report. They demanded the money a month before and the day before the wedding I received a call from 'Ryan' that my DJ was in a car accident and could not DJ for us the next day. They said that they were looking for another DJ for us and when I called back to say I found another DJ, the person supposedly looking for my DJ was 'out to lunch'. So much for customer service...Anyways, we asked how to receive a refund and they said I needed to file a cancellation form. I have been trying to call and email ever since they cancelled and noone has gotten back to me. My dad is in the process of hiring a lawyer because this is ridiculous. If there is a class action lawsuit, count me in!!
