- Report: #793959
Complaint Review: AAA Culver City - Culver City California
Reported By:
Susan Wheaton -
los angeles, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
AAA Culver City
4512 Sepulveda Boulevard, Culver City Culver City, California, United States of America
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AAA Culver City Being unable to keep records or track of anything, AAA had canceled my insurance, and also robbed me of my money! Culver City, California
When I first moved to Torrance, I had to get my own AAA membership off my moms. AAA took a payment from me, then I guess they forgot to tell me I owed a previous payment. So they kept sending me my membership cards. But when I went in a few months later they said "oh, oops, you don't HAVE a membership, you didn't pay the first initial fee". Ok, fine...so I paid it and got it renewed. After that they kept messing up with my membership. But the more upsetting issue happened after I moved out of Torrance back in with my mom in LA.I had to close my bank account (which was automatically deducting my monthly payments) and I drove right over to AAA and told them to change my bank info. I signed some papers and handed them a voided check. (I found out later they had no record of my visit that day except for the physical check I left for a payment.) I started getting calls a month or so later saying my insurance was canceled. So I made a payment over the phone and the lady said that she'd deduct the monthly payments from that account. Obviously not. They canceled me yet AGAIN. I walked into the branch and demanded to speak to the branch manager This was last month, September. She straighted it all out as best as she could, she couldn't find any record of my initial visit except for the payment I left. I told her I want automatic deduction so I don't have to worry about this every month. We talked about my remaining balance and whatever amount I owed. So she and I came up with 310.00 so I could lower my monthly payments. I agreed! I just got paid, so I was more than happy to give them whatever I could so I'd be insured. I made a check for that and gave her yet another voided check and signed the documents for the automatic deduction again. On 10/25/2011 Bank Of America emailed me with a overdraft notice saying I was over drawn $452.05. I went to Bank Of America on the 26th during lunch (and after they cleared my savings to cover this over draft, which wasn't enough because as of right now 7:32AM 10/27 I am negative $13.00) and asked what happened, I know I had money! Come to find out AAA withdrew $940.20!! I got the print out of my statement and went to AAA again. I spoke with the branch manager and demanded an explaination. She called the finance team and I over heard her saying "oh, you guys caught that and sent a check to her for $333 today?" They had no explaination as to why they took ALL my money but over 24 hrs after taking it, they "caught" it. My total to AAA is a little over 600.00 with 7 more payments left, so the total amount was bewildering to the branch manager and me. After some emails back and forth with the branch manager, they're going to deposit $850.20 into my account, and according to the email from the branch manager, I should "cross my fingers" that I get the money on Friday.My paycheck comes in tonight at midnight, I'm over drawn and I'm sure they're going to hold my money. I've had to hold off with other payments I have NO cash or savings anymore and I have to "cross my fingers" that I get my money from AAA that they stole from me with no explaination as to "why".So they've messed up with my membership numerous times, they've caused me to drive without insurance because they couldn't keep their records straight, and NOW, they've robbed me BLIND!But hey, atleast they finally got my correct bank account AND I'm insured...right?
last incident has caused me stress at work, at home, and financially. In my line of work, I have to work after hours sometimes. Last night, I couldn't even sit in the same house as my mom because she was telling me I was over reacting which caused a fight so I had to have my coworker cover for me while i left the house.At work, each incident that caused me to physically drive over to AAA caused me to come back late from lunch which caused my manager to talk to me about it. When I went there yesterday, It caused a verbal arguement with my manager. Did I mention I don't have any money now because AAA took it all? I think that part needs no explaination as to the stress & anguish I'm going through right now.
They have no remorse for the pain & sufferring I've encountered. This company has the WORST customer service, and can't even keep track of accounts or people coming into their Culver City branch. They did get the money into my account by Friday. But now they won't acknowledge the pain & sufferring they've put me through each time.
last incident has caused me stress at work, at home, and financially. In my line of work, I have to work after hours sometimes. Last night, I couldn't even sit in the same house as my mom because she was telling me I was over reacting which caused a fight so I had to have my coworker cover for me while i left the house.At work, each incident that caused me to physically drive over to AAA caused me to come back late from lunch which caused my manager to talk to me about it. When I went there yesterday, It caused a verbal arguement with my manager. Did I mention I don't have any money now because AAA took it all? I think that part needs no explaination as to the stress & anguish I'm going through right now.
They have no remorse for the pain & sufferring I've encountered. This company has the WORST customer service, and can't even keep track of accounts or people coming into their Culver City branch. They did get the money into my account by Friday. But now they won't acknowledge the pain & sufferring they've put me through each time.
