Heather
Hopatcong,#2Author of original report
Tue, December 16, 2008
"You know people who don't know anything about cars tend to think they are being ripped off. The point of the matter is transmissions are so complex. There are anywhere between 400 and 500 parts inside your transmission, not too mention they can take 1 highly paid person 12 hrs to build. Once you get a transmission opened anything can go wrong. My reason for writing this is because i was a customer service manager for a trans. shop years ago. People want estimates. Thats exactly what they are ESTIMATES. People should educate themselves about their car before they holler someones ripping them off. Pure ignorance." It was not PURE IGNORANCE. Your comment is PURE IDIOCY. Did you even read the report? I got another well known nationwide transmission repair shop to do the repair for $1800 instead of $3000? Paying the $3000 would have been ignorant. Get off your high horse already. Aamco has NUMEROUS reports of ripping people off. Are you saying hundreds of people are ignorant?
Dmarblue
Yuba City,#3UPDATE EX-employee responds
Mon, September 29, 2008
I used to manage transmission shop and was taught to never give phone estimates, and I never did. Potential customers get angry because I won't ballpark them a price for repairs to which I answered would you ask for a phone estimate from your doctor without being examined first? It sounds like the owner of the shop gave an estimate based on a blind diagnosis. The owner is a business man, do you expect him to do the work at a loss because he made a blind stab at diagnosing the problem? He should've kept his mouth shut and plainly asked for the car to be examined or stop wasting his and the caller's time. As for the charge for examining the transmission, I know for a fact Aamco guidelines require obtaining expressed permission to conduct and internal examination of the transmission, while at the same time informing the car owner of the R & R charge for the examination. If the facts of the post are true the car owner was foolish for attempting to diagnose a tranny over the phone and expecting an R&R service for no charge. The owner is foolish for giving a price without examining the car first. Bad transaction all the way around
Mskeyplz
Lexington,#4Consumer Suggestion
Fri, September 26, 2008
You know people who don't know anything about cars tend to think they are being ripped off. The point of the matter is transmissions are so complex. There are anywhere between 400 and 500 parts inside your transmission, not too mention they can take 1 highly paid person 12 hrs to build. Once you get a transmission opened anything can go wrong. My reason for writing this is because i was a customer service manager for a trans. shop years ago. People want estimates. Thats exactly what they are ESTIMATES. People should educate themselves about their car before they holler someones ripping them off. Pure ignorance.