- Report: #437630
Complaint Review: AcaiBurn - Internet
-
Author Confirmed
Why?
AcaiBurn
acaiburn.com Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AcaiBurn Billed additional charges that I had not authorized Internet
On Feb. 5th, 2009, I made the mistake of ordering a 3mo. supply of AcaiBurn on-line. After all, I saw the Oprah show & surely it must be a good company- - -DUH!! I received the product & followed the directions & did have some positive results, no complaint there. HOWEVER, my next Visa came w/ not only the charge I had authorized, but two additional charges which I had NOT authorized. I printed a copy of the order & nowhere on the order was there mention of additional charges. As a matter of fact, under shipping guarantee it states,"You will NOT be charged anything extra, even if your package needs to be reshipped- - - -". So, I called the "MEMBERSHIP 8009895907" found on my statement & was told it was part of the package. I told her it wasn't authorized & was told I could cancel, I did so & got her name Patricia & I.D. 47949. I then called the other billing info, "WEB ACCESS 8662796513" & when I heard it was the same darn company, I admit I got heated. I informed the person that this was not an authorized charge & she proceded to tell me she didn't like my tone of voice & started reading some data that obviously was right at hand because she had to read it on every caller. I did not get her name or I.D. number, as I couldn't get her to stop reading out loud. I did inform her that I would be reporting this to Visa, which I did & the BBB which I haven't yet. I wish I had checked into this company before I ordered, because I would have seen all the negative info. Please be very careful doing business with AcaiBurn. I was lucky, because my Visa company took off the charges as fraudulent billing.
Djr
Springfield, Oregon
U.S.A.
Djr
Springfield, Oregon
U.S.A.
1 Updates & Rebuttals
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Thu, July 16, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process. Thanks, Acai burn team
