Complaint Review: AccountGear - Internet

Hello, This customer is actually complete fraud, and is using a stolen credit card to purchase orders (source: MoneyBookers). As of right now, the customer was automatically credited back, so we did not "steal" his money as he says we did. The customer opted to have an exchange on a product. We told this customer it would take 1 to 24 hours to deliver the product. Instead this customer posted two complaints, providing false information that we ripped him off. While this is happening, MoneyBookers sends us an email saying that they need to cancel the order because the individual who placed an order needs verification as he ** EMAIL FROM MONEYBOOKERS ** This email is to inform you that we have identified a potentially fraudulent transaction sent to your account. It would really help us if you could send us the following: - Confirmation that we can cancel the transaction bellow - Personal data that you have in your system for the respective customer. Here is the transaction in question: 167722068 20 Jul 09 13:14 Receive Money from [email protected] 58.80 USD processed Your transaction ID: 167722068 Your fast reply will be greatly appreciated. Thank you in advance for your kind cooperation. Best Regards, Lilia Vladeva Antifraud Team Moneybookers Ltd. ** PROOF OF REFUND ** He is proof of the refund 167722068 20 Jul 09 13:14 Receive Money from [email protected] 58.80 refunded ** CUSTOMER NEEDS TO PASS VERIFICATION WITH MONEYBOOKERS ** On another complaint, he mentions that he did not use a stolen card. If you can clear this with MoneyBookers then great, but as of right now they have specifically told us that your account is not cleared until you provide proper verification. Other than that, the order has been closed. If your a company, employer, or anyone doing business with Rafal Ciupa, I'd avoid him.

Rafal, Unfortunately, we are not going to deliver your order until the reports on the internet are removed. Upon doing this, we will deliver your order. Presently you're claiming that we're stealing your money when in fact we are not. We clearly mentioned in the email the following below Once we receive this information, please allow to 1 to 24 hours to deliver your account by email. Please remove or update the listing so we can issue delivery on your order. Regards, James www.accountgear.com and after that... Rafal, Once it is removed, we will issue delivery. Regards, James www.accountgear.com ______________________________________________________ I just <3 "please allow to 1 to 24 hours" Looks like threatening or wee blackmail...

Rafal, Unfortunately, we are not going to deliver your order until the reports on the internet are removed. Upon doing this, we will deliver your order. Presently you're claiming that we're stealing your money when in fact we are not. We clearly mentioned in the email the following below Once we receive this information, please allow to 1 to 24 hours to deliver your account by email. Please remove or update the listing so we can issue delivery on your order. Regards, James www.accountgear.com and after that... Rafal, Once it is removed, we will issue delivery. Regards, James www.accountgear.com ______________________________________________________ I just <3 "please allow to 1 to 24 hours" Looks like threatening or wee blackmail...