- Report: #1297222
Complaint Review: Action Pro White - Nationwide
-
Author Confirmed
Why?
Action Pro White
Nationwide, USA
Phone:
877-230-5694
Web:
WWW.actionprowhite.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Action Pro White con me on a trial then charged me 100.00 they say after trial period Nationwide
I recieved this product as a trial. after recieving only 4 days they charged me 92.00. I did not agree on anything more than a trial. Called company ask for supervisor or legal dept. they keep hanging up on me.,
1 Updates & Rebuttals
Ms. Halloway
USAResponse to alan — MT.cUSA
#2UPDATE Employee
Fri, June 24, 2016
Dear Alan from M.T.New Jersey.
Can I start off by first apologizing for the unpleasant experience you have had with our company and any confusion regarding your accounts. We take complaints very seriously and we hope this response will provide you with additional information.
When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
Upon placing the Order for the trial on the Action Pro website, at the bottom of the website, the cx can view the t&c. The action pro whitening t&c clearly state (8) days from the date of order processing, and unless you decide to take an action to cancel (by calling our customer service center at 1-877-230-5694 or www.ActionProWhite.com), we'll conveniently bill your credit card $94.31 for the full 30 day Action Pro White System.
These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. Our representatives are advised to inform the customers to check their spam inbox for this confirmation email if they do not see it in their personal inbox.
I hope this can help clear up any misunderstandings about our trial promotion. Again, I genuinely apologize for the unpleasant experience. Please feel free to reach back out to us if you have any further questions about our terms and conditions. Thank you.
Sincerely, Ms. Halloway
