- Report: #968510
Complaint Review: Acura Financial Services - Philadelphia Pennsylvania
Reported By:
Fisher, MJ -
Secane, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Acura Financial Services
P.O. Box 7829 Philadelphia, 19101 Pennsylvania, United States of America
Phone:
8009169931 x 8682
Web:
www.acurafinancialservices.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Acura Financial Services Last person I spoke w/Sharon Murray Our Acura ZDX was taken from our parking lot between 4 & 5AM on 11/3/2012. Philadelphia, Pennsylvania
Our car payments were 2 mos behind. We had always paid over the initial amt due each month. The family fell on hard times, loss of work and steady income. We live together and split all bills. When speaking to Ms, Murray, I explained that I would be sending monies over the wk/end of 11/3/2012. My phone continued to cutoff, possibly due to the storm we had just had, previously. I tried to call back but could not get anyone. So I assume that she became angry and had the auto repossessed because I was unable to recontact the company. I could not call until that Mon., 11/5/2012. When I called the Financial Serv. Dept., I spoke w/Amy, who told me we had one option to pay the complete sale amt of $36,471.00.
In other words we would not be allowed to catch the late payments up, etc. We had leased the car for 3 yrs., Nov 2012 was the end of the second yr. I know we are not the only customers to fall behind, but at least I feel all the money we have paid on this auto; oil changes, brakes, plus an extensive oil change that Fri 11/2 and new rims to add value to the appearance of the car, should count for something. We could not get our rims back because we didn't ask for permission to replace the original tires, so we lost more money in that situation. We did get all our items out of the car, which was located at the other end of the city.
I don"t expect to get anything out of this deal, but I want other prospective customers to read the fine print, carefully so the same thing does not happen to them.
In other words we would not be allowed to catch the late payments up, etc. We had leased the car for 3 yrs., Nov 2012 was the end of the second yr. I know we are not the only customers to fall behind, but at least I feel all the money we have paid on this auto; oil changes, brakes, plus an extensive oil change that Fri 11/2 and new rims to add value to the appearance of the car, should count for something. We could not get our rims back because we didn't ask for permission to replace the original tires, so we lost more money in that situation. We did get all our items out of the car, which was located at the other end of the city.
I don"t expect to get anything out of this deal, but I want other prospective customers to read the fine print, carefully so the same thing does not happen to them.
2 Updates & Rebuttals
The Outlaw Josey Wales
Golden Meadow,United States of America
if you're truly sorry kenny
#2Consumer Comment
Wed, November 14, 2012
whu did you have to rebutt?
Ken
Colorado,USA
Sorry you fell on hard times, but.....
#3Consumer Comment
Tue, November 13, 2012
Two months behind in your payments is seriously delinquent, no matter what the reason. They did nothing illegal, immoral or unethical. This is NOT a Ripoff, but a sad fact of life and a company doing business in a manner to make a profit. No, I DON'T work for them.
