I purchased the Advanced Cleanse product for a 14 day free trial. The confirmation email clearly stated that the last day of my trial was on March 3rd. So I called on March 3rd to cancel and I thought that was it. A few days later, there was a charge for $169.95.
I called customer service and the rep confirmed that I cancelled on March 3rd, but could not issue me a refund. He said I would have to email my request to another department. I asked him to transfer me there and he said they only accepted emails. I submitted the email and they replied stating that I did not cancel within 14 days and declined my request.
This is clearly a scam and I have already reported it to my Credit Card company. They have agreed to remove the charge and handle the dispute for me but I would gladly join a class action lawsuit against these people!
EDitor's Suggestions on how to get your money back!
terryann
phx,#2Consumer Comment
Thu, March 11, 2010
I am rebutting the employee rebuttal from March 10. I emailed the email address listed and they denied my refund. I called to cancel my subscription within 10 days of recieving the pills. The pills give me a stomch ache. I was told by an employee named Sherry that I would NOT be charged the membership fee. Yet, the next day, 151.14 was charged to my account. I called back and was given only an email address. She refused to give me a phone number. I emailed them and was told that I had violated the terms and conditions. It took the company almost 2 weeks to send my pills, regardless of the fact that the terms said they would be delivered in 2-7 days.
When I called the number listed on the email, a gentleman told me he could not help me. I asked to speak to a manager and he told me that the manager didn't accept calls. I asked his name and he hung up on me. I called back and asked for a manager, and the man who had answered the phone claimed to be one. He said his name was Don. He refused to acknowledge that my complaint was valid and said that his 'hands are tied.' He laughed at me when I told him that Sherry had told me that I would not be charged the membership fee.
I have filed a complaint with the BBB and will be sending a letter to the CEO of the company. I have also filed a fraud complaint with my bank.
So, employee, you are not telling the truth, you are not happy to take a phone call and your employees are rude when called.
kmedia
United States of America#3UPDATE Employee
Wed, March 10, 2010
I work for Advanced Cleanse. I'm sorry that you are unsatisfied with our product. Please feel free to contact our customer support center by email or our toll free number at [email protected], Monday Friday 9:00AM - 9:00 PM EST and Saturday 9:00AM 5:00PM EST. We suggest email for a faster response. We will be happy to answer any questions or solve any issue that you may have.