- Report: #728110
Complaint Review: ADVANCED LAMPS LLC - CAMDEN Connecticut
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Author Confirmed
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ADVANCED LAMPS LLC
824 DIXWELL CAMDEN CT. CAMDEN, 06514 Connecticut, United States of America
Phone:
Web:
http://www.advancedlamps.com/
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ADVANCED LAMPS LLC BAD PRODUCTS AND WON'T REPLACE CAMDEN, Connecticut
bought DLP lamp. failed in a few weeks. Getting replacement was a pain. Replacement failed in 5 months. Only honor 6 month warrantee on the first lamp, not the replacement. Blew me off.
1 Updates & Rebuttals
Lindsay@AL
Hamden,Connecticut,
United States of America
Exchange issue
#2UPDATE Employee
Wed, July 13, 2011
Please understand our products are warrantied from the time of purchase, just as most electronics are. Therefore when you place an order with a 6 month warranty it does not renew each time you exchange your product. I apologize you feel as though you Advanced Lamps blew you off, but we are following our policy.
When you are out of a warranty period with Advanced Lamps, it also means we are out of warranty with our manufacturer. In extenuating circumstances courtesy exchanges will be given. But these are out of pocket courtesy exchanges. Our Terms & Services state our warranty period and all other information necessary to understand our policies.
Thank you for your time.
Sincerely,
Lindsay
[email protected]
