Complaint Review: Advanta - Philadelphia Pennsylvania

I will disagree that filing a complaint with the BBB is a waste of time. I filed a complaint about my interest rate with the UTAH BBB around the end of September. Three weeks later I got a response from them to the BBB that they decided to accept my opt out for September and refunded every dime of the excess money they charged me after they raised my rate to 30.05%. Granted I had already closed my account and paid it off, but I did get my money back. If it works for me under these same conditions, it will work for others. I have also seen several people who contacted them and demanded their interest rate changed back or they will sue get their rate dropped back as long as they close their account and are allowed to pay it off at the old rate. They are sneaky people.

Many of the suggestions about where to file complaints against Advanta that I have been seeing are incorrect. Both the Federal Reserve and FCIC list these same procedures, so I must assume that it is the OCC who needs to receive your complaints. Advanta is a National Bank. Advanta National Bank Advanta has its principal operational centers and large concentrations of employees: Bucks, Montgomery and Philadelphia Counties, Pennsylvania; New Castle County, Delaware; and Salt Lake County, Utah. This is straight from the Federal Reserve's own website: Complaints involving credit cards If you have a problem involving your credit card, first try to resolve it directly with the store or the credit card company. If that doesn't work, you may want to file a complaint with your state's attorney general or banking agency. You may also file a complaint with the federal agency responsible for enforcing consumer credit laws for your credit card company. Credit cards issued by banks with national in the name or N.A. after the name [as in the case of Advanta] Comptroller of the Currency Customer Assistance Group 1301 McKinney Street, Suite 3450 Houston, TX 77010 1 (800) 613-6743 (toll-free) www.occ.treas.gov And, yes, I consider the Better Business Bureau to be as useless as teats on a boar hog, too. As long as any company agrees to pay the BBB "membership fees" they are considered as Members in good standing. Buying a membership in the BBB is like buying immunity from complaints. Moral hazard in the business model of the BBB!

Many of the suggestions about where to file complaints against Advanta that I have been seeing are incorrect. Both the Federal Reserve and FCIC list these same procedures, so I must assume that it is the OCC who needs to receive your complaints. Advanta is a National Bank. Advanta National Bank Advanta has its principal operational centers and large concentrations of employees: Bucks, Montgomery and Philadelphia Counties, Pennsylvania; New Castle County, Delaware; and Salt Lake County, Utah. This is straight from the Federal Reserve's own website: Complaints involving credit cards If you have a problem involving your credit card, first try to resolve it directly with the store or the credit card company. If that doesn't work, you may want to file a complaint with your state's attorney general or banking agency. You may also file a complaint with the federal agency responsible for enforcing consumer credit laws for your credit card company. Credit cards issued by banks with national in the name or N.A. after the name [as in the case of Advanta] Comptroller of the Currency Customer Assistance Group 1301 McKinney Street, Suite 3450 Houston, TX 77010 1 (800) 613-6743 (toll-free) www.occ.treas.gov And, yes, I consider the Better Business Bureau to be as useless as teats on a boar hog, too. As long as any company agrees to pay the BBB "membership fees" they are considered as Members in good standing. Buying a membership in the BBB is like buying immunity from complaints. Moral hazard in the business model of the BBB!

Many of the suggestions about where to file complaints against Advanta that I have been seeing are incorrect. Both the Federal Reserve and FCIC list these same procedures, so I must assume that it is the OCC who needs to receive your complaints. Advanta is a National Bank. Advanta National Bank Advanta has its principal operational centers and large concentrations of employees: Bucks, Montgomery and Philadelphia Counties, Pennsylvania; New Castle County, Delaware; and Salt Lake County, Utah. This is straight from the Federal Reserve's own website: Complaints involving credit cards If you have a problem involving your credit card, first try to resolve it directly with the store or the credit card company. If that doesn't work, you may want to file a complaint with your state's attorney general or banking agency. You may also file a complaint with the federal agency responsible for enforcing consumer credit laws for your credit card company. Credit cards issued by banks with national in the name or N.A. after the name [as in the case of Advanta] Comptroller of the Currency Customer Assistance Group 1301 McKinney Street, Suite 3450 Houston, TX 77010 1 (800) 613-6743 (toll-free) www.occ.treas.gov And, yes, I consider the Better Business Bureau to be as useless as teats on a boar hog, too. As long as any company agrees to pay the BBB "membership fees" they are considered as Members in good standing. Buying a membership in the BBB is like buying immunity from complaints. Moral hazard in the business model of the BBB!

Many of the suggestions about where to file complaints against Advanta that I have been seeing are incorrect. Both the Federal Reserve and FCIC list these same procedures, so I must assume that it is the OCC who needs to receive your complaints. Advanta is a National Bank. Advanta National Bank Advanta has its principal operational centers and large concentrations of employees: Bucks, Montgomery and Philadelphia Counties, Pennsylvania; New Castle County, Delaware; and Salt Lake County, Utah. This is straight from the Federal Reserve's own website: Complaints involving credit cards If you have a problem involving your credit card, first try to resolve it directly with the store or the credit card company. If that doesn't work, you may want to file a complaint with your state's attorney general or banking agency. You may also file a complaint with the federal agency responsible for enforcing consumer credit laws for your credit card company. Credit cards issued by banks with national in the name or N.A. after the name [as in the case of Advanta] Comptroller of the Currency Customer Assistance Group 1301 McKinney Street, Suite 3450 Houston, TX 77010 1 (800) 613-6743 (toll-free) www.occ.treas.gov And, yes, I consider the Better Business Bureau to be as useless as teats on a boar hog, too. As long as any company agrees to pay the BBB "membership fees" they are considered as Members in good standing. Buying a membership in the BBB is like buying immunity from complaints. Moral hazard in the business model of the BBB!

Filing with the BBB is useless. If you look today under Advanta's BBB report, it shows a good rating and absolutely ZERO complaints. Considering the fact that I personally know several people who have filed a complaint against them, and many here who say they have.. isn't it odd that they have ZERO complaints on file?! The BBB needs to be put out of business. They are nothing but an extortion company, providing good reports for those that pay them.. and punishing those that don't.

I had the same problem. When I found out they jacked my rate to 30.05%, I used my home equity to pay the smucks off and closed my account the day I found out about it. They jacked my rate about the middle of August without me knowing it and I didn't find out till the 1st week of September. I filed a complaint with the Utah BBB and they did come back and paid me back the extra interest that they charged me in September. Then they also lowered my interest rate back to what it was, which is kind of stupid since the account was closed by then. You might try the BBB and see if you can get your money back. A lawyer in NY is working on trying to see about filing a class action lawsuit. I hope he is able to squeeze them for every dime he can. Lawsuits are difficult on almost any credit card holder these days due to their arbitration clauses.

Where have you been? They have a reason, same as all the other credit card companys. If you read on here a lot of credit card companys are pulling this on their card holders right now. I read one after another of these reports of companies doing this right here on ripoffreport yesterday. They are all dishonest. There reason is quite obvious. Economy is bad, they are not making enough money so they are sticking it to their card holders that they think can do nothing about it.