- Report: #661224
Complaint Review: Agent Connect.com - Internet Internet
Reported By:
Larry Weichman -
Costa Mesa, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Agent Connect.com
Internet, Internet, United States of America
Phone:
Web:
AgentConnect.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Agent Connect.com Reply.com They will send you leads as promised, but don't try to cancel with them! Internet
This company http://AgentConnect.com does provides leads like they state, but try to get them to cancel your account and you will get taken for a ride. I contracted with them for 3 -5 leads per month back in August of 2010, the first month they sent more than 7 leads, then in Sept they sent more leads again than what I had contracted for! I sent them 5 emails asking them to stop over sending me leads, I called them twice and never got a return call, I only heard from them when I told Citibank to stop allowing charges from them. This company is also tied in with http://Reply.com
Do not let yourself be scamed by this company or any other company that does not return your emails or your phone calls! Call your credit card company right away and have them freeze the charges to your account! All your emails to the company do not count, the credit card company wants a confirmation number that you cancelled your account- good luck getting it if they do not return your calls!
Please write blogs about this company and any other companies that have not provided good customer service! I was taken for about $400 by this company, at this point it is not about the money, it is about doing the right thing in business.
2 Updates & Rebuttals
Larry Weichman
Costa Mesa,California,
United States of America
Agent Connect Update
#2Author of original report
Tue, November 30, 2010
OK, these guys turned out not to be all that bad! Just needed to find the correct person to get this handled. I did get my issue handled in a very professional manor and I am happy with the results! Moral of the story is go to someone above the person on the phone, ask for the supervisor and don't trust that emails will get you to the correct person. Old school does work, pick up the phone and touch someone!
Larry Weichman
TeamWeichman.com
Rudd Lippincott, Reply.com
San Ramon,California,
United States of America
Reply.com Response
#3UPDATE Employee
Fri, November 12, 2010
Mr. Weichman,
It was a pleasure speaking with you today, thank you for all the feedback. I am sorry that there was such a lapse in communication, and I will look into that once you provide me with the documentation you mentioned.
Per our discussion, we have issued you a partial refund which you agreed would resolve the issue.
For anyone else reading, I would encourage you to contact me direct in the event there is an issue that is not getting the attention it deserves.
Regards,
Rudd Lippincott
Director, Retail Operations
Reply.com
925-983-3427
