- Report: #1363895
Complaint Review: Alamo Rental Car - Boca Raton Florida
Reported By:
Elesa Blitzer -
Mayfield Heights , Ohio, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Alamo Rental Car
1300 NW 1st Avenue Boca Raton, 33432 Florida, USA
Phone:
561-395-1050
Web:
www.alamo.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Alamo Rental Car ALAMO Left me stranded! Deplorable employees! Slammed door in my face! Boca Raton Florida
*SAFETY WARNING* I was rented a car from Fort Lauderdale airport. Half way to my location every light in the car came on and awful noises. Then the brakes went out. I called Alamo and was told to drive to the Boca Raton location. When I arrived I was told there were no cars and I should drive this car with bad brakes back to Fort Lauderdale. Employee Eugene Groover slammed the door on my face and told me to leave. Branch Mnaager Jeff Stein watched as the both laughed and made my 10 yr old cry. Zero resolution so far. I had to leave the car in Boca Raton and take an Uber to my location. The employees left us stranded in a rain storm and continued to mock us. My credit card has been charged and there has been no refunded issued. I have contacted every social media outlet, only to get GENERIC responses in return.
2 Updates & Rebuttals
CRIMINALS
#2Author of original report
Sat, April 01, 2017
Charged now another $88.45 on my credit card with no authorization to do that. Why am I being charged at all for a car that was rented with mechanical issues to me? The car we picked up, the brakes went out and returned an hour later. Is is the location I dropped off at? If so, how could I possibly drive the car back to Fort Lauderdale with faulty brakes? This was my issue from the beginning. Next stop news outlets. I have been treated like complete garbage over a rental car that was rented to me with mechanical issues. I am the customer. Please stop protecting the employees like they are the victim. Alamo is CRIMINAL. Elesa Mayfield Heights, Ohio
Alamo Rent A Car
St. Louis,Missouri,
USA
Alamo Cares
#3UPDATE Employee
Wed, March 29, 2017
Elesa Blitzer,
Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Florida Regional management and our teams in Boca Raton and FLL. I have asked that they review your concern and contact you directly. As this may take several days, your patience is appreciated.
Respectfully,
Carol
(Incident ID: 26798941 )
