- Report: #684283
Complaint Review: All Chicagoland Moving & Storage - Elmhurst Illinois
Reported By:
Kim K. -
Downers Grove, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
All Chicagoland Moving & Storage
730 North York Road Elmhurst, 60126 Illinois, United States of America
Phone:
630-832-4114
Web:
Categories:
Business Rating:
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All Chicagoland Moving & Storage United Van Lines DECEPTIVE PRACTICES - TERRIBLE CUSTOMER SERVICE Elmhurst, Illinois
THIS PLACE IS AWFUL
We were sold on the "90 day Claim Process" if we found something wrong we could make a claim for the damage. Sept. 2010 in a matter of hours our things were brought into a 6,000 sq. foot home, my husband signed and wrote the check for a ridiculous $2,775. Very next day I noticed the trim on my Dining Room buffet was missing so I phoned Kevin at All Chicagoland. He asked me to look in the drawers, check other furniture because if it fell off the guys might put it in there. GREAT! Is that standard practice not to tell me & "hide" your damage?
After numerous phone calls to Kevin, he told me to take 90 days, unpack everything then make a claim. He sent me a letter also indicating I had 90 days to make a claim for damages, we purchased the insurance so I assumed I would be covered. I included the marble on my patio furniture that fell off and a credenza that was dropped and doors don't stay on, among other things and sent my paperwork in before the 90 day "deadline".
Six weeks later after two phone calls to Kevin because there is NO FOLLOW-UP from All Chicagoland, I receive a letter in the mail - he couldn't even phone me back "can't honor my claim because my husband signed when he paid". Their claim process is a scam and a huge waste of time.So, now four months after my move my destroyed furniture will have to be fixed and replaced my me!
Who has the time to unpack and look thru everything when the items are brought in and the movers have the truck started outside your door and they are waiting to go? And can't forget the guys that stand around waiting for tip - cheesy!
All Chicagoland has A+ rating w/BBB so I most likely will waste my time there too, they've been paying their membership dues is all that tells me. This place is awful.
