- Report: #1046648
Complaint Review: Allianz Travel Insurance - Internet Internet
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Allianz Travel Insurance
9950 Maryland Drive, Richmond VA 23233 Internet, Internet, United States of America
Phone:
888-358-4239
Web:
www.allianzassistance.com
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Allianz Travel Insurance Allianz refuses to pay its travel insurance claims , Internet
In December of 2012 I made two reservations for flights between Boston and Mexico City and purchased Alliance Travel Insurance to protect against cancellations due to medical problems. My wife and I had to cancel the reservations due to the hospitalization of her 93-year-old mother. After four months of agonized dealings with Allianz including complicated requests and trips to doctors and a hospital, the company rejected our claim for unsubstantiated reasons. Why would anyone deal with this unscrupulous company when it has no intention of honoring claims?
2 Updates & Rebuttals
David G
Natick,Massachusetts,
rebuttal to a rebuttal
#2Author of original report
Sat, May 04, 2013
Dear Sarah of Allianz:
Your communication is a perfect example of what I believe is Allianz' strategy: nickel and dime customers with suggestions to call and research a claim into infinity. Allianz has already run me ragged sending me to obran statements from doctors and a hospital. This has meant trips to doctors' offices and to a hospital to establish that our 93-year-old mother-in law had a myriad of new medical problems that necessitated her hospitalization.
This nonsense has been going on for five months now; the money involved isn't huge ($300) but the principal is important -- no one likes being tricked and cheated and then having their nose rubbed in it.
The Internet is full of complains against Allianz. I just read I had read about them before wasing my money and time. Ripoff Report is performing a great service for consumers. Now I'll check BEFORE I make important purchases.
Sarah
Richmond,Virginia,
Help Team
#3UPDATE Employee
Wed, May 01, 2013
Dear David G,
My name is Sarah, and I’m from the Allianz Global Assistance Help Team. I am very sorry to hear about your frustration with the policy you purchased and your claims experience. Since, I am unable to take your personal information here to know the exact details of your case, I would like to direct you to our HelpTeam email address: [email protected] to get a better understanding of the policy you purchased.
Once again, please contact us directly if you would like to discuss your situation.
Regards,
Sarah, Help Team
