Disappointed in LA
Los Angeles,#2Author of original report
Wed, April 13, 2011
First of all, I can do without your sarcasm. Yes, really. This report was filed because my daughter and I BOTH were offended and treated disrespectfully by a business governed and licensed by the State of California, so do your due diligence before you ask stupid questions such as you did. You have a right to YOUR opinion, which, by the way, no one asked for. However, IN your opinion, be careful not to attack my daughter. She is NOT a minor; however, this is her first dealing with this type of company. ANYONE could have made the same mistake if policies and procedures were not explained thoroughly. Since you seem hell bent on defending this inappropriate behavior, please explain to me why the employee hung up on ME? I had not identified myself at all; I merely asked ONE question and received such a negative, unprofessional response.
Secondly, this report was filed to prevent other possible consumers from experiencing the same poor customer service and offensive behavior.
Now, I'M trying to understand why YOU felt the need to open your mouth and say ANYTHING. Unless YOU are the culprit or have some investment in this company, I fail to see why your comments or your interest are even warranted. This site is dedicated to reporting negative experiences with various businesses in diverse industries in an effort to educate and forewarn the public.
YOUR comments do WHAT to that end??? I readily admitted that my daughter exchanged heated words with the employee but that was only AFTER this imbicil dared to call her and insult her needlessly. I have no reason to complain other than an apology is warranted from this company. I represent no other entity other than myself and my daughter. You are free to think what you like. Frankly, YOUR opinion does NOTHING to offer a possible resolution to this matter, so, who cares? If you missed out on your chance to debate in high school or college, perhaps its not too late for you to go back to either one that will have you. It's ignorant attitudes like yours that help to support an environment where people think that it's okay to treat others any kind of way. Had this inappropriate behavior happened to YOU or someone in YOUR family, I'm certain you would have a different viewpoint. And IF you are the culprit, I say THIS to YOU . . . NONE of this would have transpired had you not taken it upon yourself to make that phone call to my daughter and insult her intelligence. You were inappropriate and the phone call was not necessary. She had NO problems with the driver and they parted on good terms. YOU took it upon yourself to act a fool and so, if she used explicatives when conveying her feelings about your attack, then THAT is EXACTLY what you deserved. You are in BUSINESS and you OWE a responsibility to the public that you serve to treat them courteously and respectfully at ALL times. We would have called back and made another appointment but your reacting and assuming just cost your company business and started a feud.
Robert
Irvine,#3Consumer Comment
Tue, April 12, 2011
My daughter telephoned me and relayed what had occurred.
At worst it sounds like a mis-communication where it is very possible that your MINOR daughter didn't understand what was going to happen. Based what was written here you didn't pay them any money, so except for a little time you are out nothing. You only got one side, perhaps your daughter isn't telling you the entire story. Or perhaps when she "relayed" the information she left out things that didn't make her look so good.
I am filing complaints with the Dept. of Motor Vehicles,
- What exactly is the DMV going to do? Did they do anything illegal?
Or this may not even be a real report at all. You attempted to mention a different company perhaps you are a competetor. Perhaps you are en ex-employee. Perhaps you are even someone who just as a personal grudge against someone at this company.