Complaint Review: Alpha Seven Energy TRUSTED Business | Alpha Seven Energy Verified Safe™ …businesses consumers can trust. Alpha Seven Energy provides the opportunity to invest in producing oil and gas wells. Alpha Seven Energy partners share the profits of these wells and receive direct participation in owning working interest right at the source. Some of the most prolific oil fields in Texas Louisiana New Mexico & Colorado. - Dallas TX

REVIEW UPDATE: November 5 2018: Alpha Seven Energy remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Alpha Seven Energy is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Alpha Seven Energy has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Alpha Seven Energy has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Alpha Seven Energy remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Alpha Seven Energy for its full commitment to quality customer service.

Ripoff Report's discussions with Alpha Seven Energy have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Alpha Seven Energy listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Alpha Seven Energy's Managing Partner and CEO, Chris Hemsworth, has informed us that his personal philosophy is to ensure that partners are always satisfied with their partnership with Alpha Seven Energy. As a successful businessman, Chris feels that partner satisfaction is critical to the success of the organization. Alpha Seven Energy's Partner Portal was created for this exact reason, keeping the partners up to date with everything that Alpha Seven Energy is doing.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Alpha Seven Energy works to communicate all aspects of the partnership and projects in a timely and effective manner. Alpha Seven Energy is always responsive when we reach out to them. Alpha Seven Energy is serious about meeting commitments and keeping to their word."



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Tim Jones during an onsite inspection held by a third-party verification company with no biases towards Alpha Seven Energy.

Alpha Seven Energy is a private oil and gas company. Tim Jones stated the following about his company, 'we drill oil wells with the help of our partners. So basically, we raise capital in order to drill oil wells."

Leads for Alpha Seven Energy are primarily obtained through networking, social media, and email marketing campaigns. Mr. Jones stated the following about the sales and services process for Alpha Seven Energy, "typically what would happen is they either fill out a form to request more information or reach out to us directly. And one of our Senior VP’s would reach out to them and explain the projects and give them all of the information that we have on the projects that we work on and you know just go through that information with them step by step. After that, once they have either made a decision to do business with us or not we do have a lot of interaction with them at that point."

Mr. Jones was asked to describe the escalation process for a client who was not satisfied with the level of service they received. He stated the following, "the people who partner with us understand the industry and that things take time. So most of the time they are very flexible. We have had a couple of people call with concerns and things like that so we have a director of partner relationships who takes those calls and walks anyone who is concerned through any of their concerns and makes sure we have answered everything that they need we make sure that we take care of them to the fullest ability right? We have included partners in other projects they weren't included in when they aren’t happy but that is very rare I think it has happened maybe once or twice. So most of the time they will call with a concern and we just take it over the phone and handle it. We have had a couple of partners come in that wanted to have conversations and we always work to make sure they leave very happy and satisfied about where things are."





CUSTOMER CARE & COMPLAINT RESOLUTION – ALPHA SEVEN ENERGY

When asked to comment on complaints posted on Ripoff Report's website in correlation with Chris Hemsworth and Alpha Seven Energy Mr. Jones stated the following, "So we had a gentleman who had sold he was a vendor for us who sold us some data to work on. When we paid him he took that check and made fraudulent copies. So he went to the bank with the fake checks that he made and was able to withdraw a considerable amount of money from our account before the bank caught on and gave us a call that there is this guy here and he is using your account number and routing number and he is taking money out of your account. We feel like this is fraudulent because it was either the 5th or 6th time that he had done it. So when the bank called us Chris immediately called the guy that was doing this and the guy said hey listen I am going to go write a report on you guys if you don’t pay me and I don’t remember the amount of money was but he was basically trying to extort money from us. Chris immediately called the police and they came up here and he tried to trap the guy and say he was going to pay him and the guy sent someone else in his stead whom the police questioned. Basically, it was the very next day that he wrote the report on Chris not paying his bills and stuff like that...then another report popped up there about an investor which we knew was fraudulent because we did not have any investors by that name and we additionally did not have any investments or partnerships in the amount. So we knew that one was fraudulent as well. We reached out and asked for any documentation that could prove that he invested and he never responded. And then I think it was 3 or 4 days it was maybe Wednesday of last week we received a call from the detectives that were working that case and they said they were going to issue a warrant for his arrest as they were able to obtain enough evidence that he had been writing fraudulent checks from us."

In order to ensure that clients are receiving the best experience possible Alpha Seven Energy is dedicated to providing clear expectations and communication with their clients. Mr. Jones stated the following, "Internally we have been working on policies and procedures to follow when we bring in vendors and how we pay those vendors just to prevent the possibility of something like that happening again. And most of it has just been very reactive as nothing like that had happened to us before. A lot of it has been just about ways to prevent something like that from happening again. As for our partners and everything goes we feel that the methods we are using now those are working. When they call with an issue or complaint or a question we take those very seriously. In that sense we are very good with our customer's services and a lot of it has come from our checks and balances and making sure we know where our vendors are from and their background and histories and things like that. Unfortunately, before we did anything with this guy we received an email maybe 3 or 4 months before from a guy whom the same individual had done something to and we just didn’t recognize it or hadn’t stored that email in our memories well enough to remember the same guy. So, I think going forward we are going to keep better accounts of people that we know are in the industry doing that type of thing."

Alpha Seven Energy is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Jones stated the following, "since we signed up for the program we have had a number of conversations where it is highly positive actually because we believe that seeing that an organization whom you don't see a lot of ripoff report trusted I don't believe I have ever seen one outside of the examples that Ed sent in that email. So to me, I am the VP of Marketing here so to me it is a very positive it is definitely positive traction as far as Google goes. I think that when someone googles your name and they see that you are ripoff report trusted vs you have a ripoff report negative action that can go a long way for you especially...and again I didn’t know this before doing the program but the validation that Ripoff Report goes through that you are who you say you are are you doing what you say you are doing an that you are dedicated to customer service. It just validates that even further and makes an even stronger case for hey these guys are trusted by Ripoff Report. It seems like...it definitely gives you an image out there that you are a solid organization and you can be trusted. For us overall I think it is positive. While the experience hasn’t been super fun being in the program is going to be very positive for us."





STATEMENT FROM MAE NASTRI – DIRECTOR OF PARTNER RELATIONS

" We take a very educative a personal approach with our partners. Our main goal is to always be available when partners have questions or concerns. We take a family-like approach with all our partners, ensuring there is always a high level comfort when reaching out to Alpha Seven Energy. Alpha Seven Energy’s team loves where they work. Alpha Seven Energy takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Alpha Seven Energy is an excellent place to work. Not only is the atmosphere in the office one of fun and camaraderie, but our relationship with our partners are solid, too. The leadership is always open to feedback and works with employees to ensure complete employee satisfaction. Chris is truly concerned about every individual in the company and providing solid career paths. "

Ripoff Report was pleased to learn that Alpha Seven Energy’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.





STATED IMPROVEMENTS FROM ALPHA SEVEN ENERGY

Alpha Seven Energy recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Alpha Seven Energy has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Tim Jones and Chris Hemsworth, Ripoff Report is convinced that Alpha Seven Energy is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Alpha Seven Energy meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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