Alta Mere
Little Rock,#2REBUTTAL Owner of company
Mon, November 09, 2009
After carefully reviewing the complaint, the customer and I (owner, Chuck Elliott), settled our dispute and both of us are very satisfied.
Alta Mere
Little Rock,#3REBUTTAL Owner of company
Mon, November 09, 2009
After carefully reviewing the complaint, the customer and I (owner, Chuck Elliott), settled our dispute and both of us are very satisfied.
1fast4
Alexander,#4Author of original report
Tue, September 30, 2008
The owner of Alta Mere, Charles Elliot, stated in his rebuttal that I never brought the vehicle to show him the poor workmanship. This is untrue. The vehicle was returned to Altal Mere the morning after the work was done. Mr Elliott was not at the store location at that time. One of his employees; Mike, came out and looked at the clear bra on the vehicle. His stated it looked terrible and continued to say something would be done to fix it. He stated the store was recently sold to Mr. Elliot so he wasn't sure what he would do to remedie the situation. He could not get in contact with Mr Elliot while the car was at the store. It took several days before we received a call from him and he never asked to bring the car back so he could look at it. Mr Elliot continues to assume this is not an installation problem but a product problem. As I stated before, there are dirty fingerprints underneath the clear bra, the edges do not match up, sections were cut that should not have been, and a large section was not adhered to the vehicle. I picked up the vehicle after dark when the store was closed. The vehicle was returned to his shop as soon as they opened the next day. For some reason Mr Elliot continues to assume the problem was anything other than a problem with installation. The video I took of the vehicle as well as multiple pictures tell a different story!
Alta Mere Lr/nlr
Little Rock,#5REBUTTAL Owner of company
Mon, September 08, 2008
Mr. Thompson came into Alta Mere to have our company apply his Clear Bra product on his car. After nearly a complete day of installing the product, our technician, Louis South, who has been employed with us for several years, inspected the work and had applied the product correctly. The vehicle's owner, Mr. Thompson, sent his wife to pick up the keys to his vehicle. I am certain when Mr. Thompson came to pick up his vehicle later that day that he inspected our work because he drove his vehicle home. All of our customers inspect their vehicles before leaving. I am also certain that if he had noticed anything not applied correctly, that he would have immediately noticed this when he picked up the vehicle, not after he arrived home in his garage. We pride ourselves on our customer service and have offered more than we really should have to him. We offered to order him, at his expense, another Clear Bra at cost. He refused to accept our offer. We have our own products that we sell at Alta Mere and never warranty someone elses product. No company in this business does. For all we know, this product could have been an old product. Mr. Thompson has never come into my store to show me the vehicle...therefore, he may have made the whole thing up. I tried repeatedly to be reasonable with Mr. Thompson, but I don't feel I should reimburse him for labor and just hand him over $500 for a product that was not ours to begin with; especially since I have never seen the so-called damaged clear bra.