- Report: #533876
Complaint Review: Alternative Funding - New York New York
-
Author Not Confirmed
Why?
Alternative Funding
#114, 305 W. Braodway New York, 10013 New York, United States of America
Phone:
1-800-511-0921
Web:
www.alternativefundingmemberssite.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Alternative Funding WebMoney Fraudulent Billing and Cancellation Procedures New York, New York
Alternative Funding (AF) is a web site that offers online subscriptions to information about entrepreneurial finance sources. As with most web publications, they offer a no cost trial subscription. They assert that if you cancel before the end of the trial period, the subscription will be canceled and your bank or credit card account will not be debited.
I signed up for a trail subscription to the Alternative funding publication on 9/17/2009 @ $29.95 and received an email receipt confirming my order the same day. On 9/25/1009, I noticed a debit item appearing on my bank statement for "WebMoney Training" @ $69.97. I called the number associated with it and the rep told me that WebMoney was a companion product that I had ordered along with the Alternative Funding subscription I had order. It was a print product and would be coming shortly by USPS.
I informed her that I had not ordered any companion product and didn't want it. She answered me with some unresponsive double talk. To avoid any further misunderstanding, I instructed her to cancel all subscriptions in my name immediately and to email me confirmation of her action on my request. Though this was well within the trial period but, I erred in failing to get a verbal confirmation number from her before I hung up.
I never received any printed material from AF in the mail, but on 10/14/2009 I noticed a debit item for Alternative Funding in the amount of $29.95. I called immediately and demanded they cancel both items and that they are responsible for any NSF items against my account occurring before they return the money. I further instructed her to give me her name, a confirmation number and follow-up our conversation with an email cancellation receipt.
They credited my account with the $29.95 on 10/16/2009. I finally received a personal check for the the $69.97 delivered by express mail 12/02/2009.
I incurred one NSF of $34.00. With the help of Ms. Ellen S. Carrel in the Ohio Attorney General's Office, I am informed that they will be forwarding me an additional check in the amount of $34.00 on 12/07/2009.
1 Updates & Rebuttals
Customer Service Administrator
St. George,Utah,
USA
Correct Information
#2UPDATE Employee
Fri, December 18, 2009
The phone # and
website are correct for Alternative Funding:
Members Site:
www.alternativefundingmemberssite.com
1-800-417-2485
If you are
another customer who is reading this and are looking for contact information
for either Alternative Funding or Web Money Training, please contact the above
companies at the information provided, and not at the address in the original
complaint.
Sincerely,
-->
This customer
appears to have listed the incorrect company address in his complaint. His
concern is related to the companies "Alternative Funding" and
"Web Money Training", whom we do not provide customer service for,
however - this customer has posted our Corporate mailing address (305 W.
Broadway #114 NY, NY 10013) as part of his complaint.
The phone # and
website are correct for Alternative Funding:
Members Site:
www.alternativefundingmemberssite.com
1-800-417-2485
If you are
another customer who is reading this and are looking for contact information
for either Alternative Funding or Web Money Training, please contact the above
companies at the information provided, and not at the address in the original
complaint.
Sincerely,
