- Report: #95192
Complaint Review: American Car & Truck Rental - Denver Colorado
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Author Not Confirmed
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American Car & Truck Rental
5550 W. Colfax Avenue Denver, Colorado, U.S.A.
Phone:
303-232-2626
Web:
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American Car & Truck Rental rip-off! They charged my credit card for my rental after promising they wouldn't until the car was returned. Denver, Colorado
My car broke down and it was my only means of transportation. I am a single mother with a very limited income and terrible credit because of the man I recently divorced. I cannot buy a car until I have the money to pay cash for it, so I decided to rent a car for the month I would have to wait until I had the cash to buy something else. I did a little research before i rented from the company I chose and ended up choosing them because they had very reasonable rates and Greg, the owner, promised me my credit card would not be charged until I returned the car.
There were companies with even chaeper rates who I chose not to rent from beacuse they wanted all of the money up front and, being a single mother living on a budget, I could not afford at the time. If I could have afforded to pay up front, I would have just bought the car I was planning to buy in the first place and figured out another way to make sure my 2 year old son has something to eat. So American Car & Truck Rental charged my card, which withdrew the money from my checking account after saying they would not.
When I went to the grocery store to buy groceries, my bank card was declined and I had no idea why. when i checked with my bank, they said the charge for rental car had been put through and because of it, I had accumulated over $300 in bank fees for the non-sufficient funds charges. When I called American Car & Truck rental to explain their mistake, they refused to do anything to remedy the situation, saying it was an oversight on my part.
I would not have rented a car from this "Rent a Wreck" company had I known they were going to rip me off this way and I highly recommend that you do not either. If you are ever rentling a car long term, do not take the scum-bag behind the counter's word that your account will not be charged until you bring the vehicle back, unless he presents something in writing.
Lara
Highlands Ranch, Colorado
U.S.A.
There were companies with even chaeper rates who I chose not to rent from beacuse they wanted all of the money up front and, being a single mother living on a budget, I could not afford at the time. If I could have afforded to pay up front, I would have just bought the car I was planning to buy in the first place and figured out another way to make sure my 2 year old son has something to eat. So American Car & Truck Rental charged my card, which withdrew the money from my checking account after saying they would not.
When I went to the grocery store to buy groceries, my bank card was declined and I had no idea why. when i checked with my bank, they said the charge for rental car had been put through and because of it, I had accumulated over $300 in bank fees for the non-sufficient funds charges. When I called American Car & Truck rental to explain their mistake, they refused to do anything to remedy the situation, saying it was an oversight on my part.
I would not have rented a car from this "Rent a Wreck" company had I known they were going to rip me off this way and I highly recommend that you do not either. If you are ever rentling a car long term, do not take the scum-bag behind the counter's word that your account will not be charged until you bring the vehicle back, unless he presents something in writing.
Lara
Highlands Ranch, Colorado
U.S.A.
