- Report: #818811
Complaint Review: American Freedom Insurance - Arlington Heights Illinois
Reported By:
Uninsured -
Fort Wayne, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
American Freedom Insurance
559 West Golf Road Arlington Heights, Illinois, United States of America
Phone:
Web:
www.americanfreedomins.com
Categories:
Business Rating:
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American Freedom Insurance Better to be uninsured. Rip-off/Scam artists. Believe in "Freedom NOT to pay" Arlington Heights, Illinois
American Freedom Insurance has failed to make payment on my claim for an accident I was involved in September of 2011. The accident totaled my vehicle and dislocated my friend thumb. My hand was injured and placed in a splint. American Freedom has failed to make payment, and failed to contact me regarding the status of my claim. They have instead offered numerous "lame excuses" each time I've been able to talk with someone.
I filed the claim the next business day with American Freedom Insurance.
I was able to talk to someone several weeks later. They offered various excuses for not responding. They said "are you sure the report wasn't filed by the state police?" Remembering the large letters on the Plymouth police car I assured them no. I had already given them the phone number and address for the Plymouth police department. Plymouth police acknowledged my accident was in their records. The police informed me that no action was required on my part, that as soon as my insurance company contacted them they would issue the report.
The car was towed to an auction site. American Freedom representative finally called and said that I needed to "send my keys to the auction site". The car was totaled and the keys did not work. "Even though it's totaled it can still be worth thousands of dollars" I sent the keys as instructed the following monday.
Still no word.
I regret each payment that I made in a timely manner for my payments - totally over $3,000.
My friends medical bill was over $1000 and my own around $600. Totally $1600.
My policy was also supposed to provide a rental car until a replacement could be found. This ended up being $800. Enterprise said they American Freedom Insurance denied my claim number # IN-100875 was valid. This was almost double what it should have been because it was "not a valid" insurance claim.
This company is a rip-off company. A scam and worse than not having any insurance at all. My premiums have been wasted, my car lost while they profit from it's auction. They should not be allowed to collect money or be in business when they show no responsibility for making good on their policy.
4 months has passed. I had to buy a junker of a car. Their endless list of lame excuses don't mean much to anyone. And I do not trust any word they say.
Extremely displeased.
1 Updates & Rebuttals
Uninsured
Southfield,United States of America
pay based on character?
#2Author of original report
Sat, February 18, 2012
Well I believe in being fully honest. What was not disclosed in my report was that i have a risky driving record including a DUI. I did not disclose this because normally past driving record is used to asses your premiums and not the payment of a claim. The accident occurred on my way to a classical music concert with a new date. It occurred during the day and certainly was not alcohol related.
My intuition tells me the company pays based on character and not just behavior. So you're personal character is assessed in getting paid. I say this because i believe these are some former college mates. And they are nice sweet people. In America today, most company's work based on behavior specifically related to the business. Perhaps this company feels that that is one of the things wrong with America today. This is conjecture on my part.
I am sending a letter to them to please disregard my claim and give the money to the next alcohol related claim they get. It is my belief that the alcoholic has a greater need than myself.
