- Report: #129962
Complaint Review: American Hardwood Floors hardwoodflooringusa.com - Internet
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Why?
American Hardwood Floors hardwoodflooringusa.com
Internet, U.S.A.
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American Hardwood Floors, hardwoodflooringusa.com Ripoff Has Failed To Deliver The Wood Flooring 5 months & counting Internet
We ordered, and prepaid for maple flooring on 10/15/04, and were verbally told at that time that it would be 2-4 weeks for delivery.
One month later we are informed that the flooring is coming from overseas, and will be shipped over the holidays, and arrive at my residence mid January. Two to four weeks has just become 3 months. I also want to know why maple flooring is coming from overseas. If I wanted an exotic species, I would have purchased one.
Mid January, when the shipment doesn't arrive, we are informed that the flooring is on the ship, but they cannot or will not tell us what ship, and when it is expected to dock in the US.
The latest is that the order will be arriving in the US the second week in February. More than four months from the order date.
I am in the contruction management business, and have managed the construction of hundres million dollar projects.
NOTHING TAKES MORE THAN FOUR MONTHS TO FABRICATE AND DELIVER.
we should have ordered from Lumber Liquidators, and paid the additional $850 that it would have cost.
Clay
New Hope, Pennsylvania
U.S.A.
One month later we are informed that the flooring is coming from overseas, and will be shipped over the holidays, and arrive at my residence mid January. Two to four weeks has just become 3 months. I also want to know why maple flooring is coming from overseas. If I wanted an exotic species, I would have purchased one.
Mid January, when the shipment doesn't arrive, we are informed that the flooring is on the ship, but they cannot or will not tell us what ship, and when it is expected to dock in the US.
The latest is that the order will be arriving in the US the second week in February. More than four months from the order date.
I am in the contruction management business, and have managed the construction of hundres million dollar projects.
NOTHING TAKES MORE THAN FOUR MONTHS TO FABRICATE AND DELIVER.
we should have ordered from Lumber Liquidators, and paid the additional $850 that it would have cost.
Clay
New Hope, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Clay
New Hope,Pennsylvania,
U.S.A.
Comments From World Floor Covering Assoc. (WFCA)
#2Author of original report
Wed, February 09, 2005
"Yours is not the first complaint we have received concerning American Hardwood USA, and we sympathize with you. They are a relatively new internet distributor, a member who joined the WFCA for the first time in July 2004. It is our policy to allow members to use our logo and they immediately put the WFCA logo on their web site, along with that of the National Wood Flooring Association's, whom they had also joined. After receiving some complaints a few months back, we contacted NWFA (who had received similar complaints), we contacted American Hardwood USA, they assured us their intentions were entirely good, and that their problems were two-fold - first, they were not yet sufficiently administratively staffed to adequately handle the amount of business they had been surprised by, and secondly their primary supplier, in China, would not ship across the ocean until they had a fully-loaded ship (for cost efficiency). The good news is that, to our knowledge, they have eventually delivered the goods sold, however in most of the complaint cases it has been anywhere from 5 to 7 months which is not acceptable. The WFCA is not a policing or an arbitration agency - simply a trade association whose agenda is to try to raise the level of professionalism of the whole floor covering industry. We ask every member to abide by WFCA's Code of Ethics, guidelines for business practices. As a result of this member, our Board is currently reviewing the association's options with respect to members having extraordinary consumer complaint histories. We don't know of our members performance unless we hear from concerned customers like yourself, thank you for notifying us."
