Complaint Review: American Homes 4 Rent - Nationwide

 We have lived in this home sinve August 2013. It's been the worst mistake of our lives! When my wife first view the home, there was no air conditioner installed and the refrigerator. The realtor told her not to worry that he would notify the company and work on getting them installed if we wanted to lease the home. My wife fell in love with the house, so we put our applications . The day we found out that we got the house, my wife emailed the company to make sure that we would have an AC and refrigerator upon our move in date which was scheduled for 3 weeks later. She then called them 3 more times just to remind them. The day of move in we received a call from the property manager's secretary telling us that we could not move in because there was no air conditioner or refrigerator installed in the home! Somehow, things slip through and they forgot about the AC! This put us in a huge bind as we were only moving 15 miles away, so we planned on using the same moving truck and returning it that day. We already had half of our house moved into the moving truck and we were going to come back and get the rest of the stuff that day. But of course we want. Having to stay in a hotel for 5 days and then we had to keep the moving truck for an additional 5 days. We also had to rent another moving truck to rent for 5 days so we could keep our stuff with us at the hotel. We had to fight to get the company to pay for the hotel and both moving trucks. They did not want to cover anything, but after many arguments back and forth they finally covered one moving truck and the hotel. We were stuck paying for the additional days on the second moving truck! Since then, it has been hell! Our dishwasher in this house has not worked correctly for 2 years! We have had numerous calls and emails put in to have someone come out and fix it, it takes at least 10 calls and 10 emails before they send someone out! We've had a contractor come out and look at this dishwasher, disposal, and all the pipes under the sink at least 6 times. We have been without a dishwasher for the third time for now 3 weeks, and they keep telling us that they have ordered a new one but cannot tell us when it will be in. There is no end in sight! We have a family of 6, and that's a lot of dishes to wash every single day! We had a leak in one of the window sills which caused the carpet to be wet and cause mildew and mold to grow on the carpet that took 6 months of calling every single day and complaining to our local news to get them to come fix it! They still never fix the carpet they just put some cleaning solution on it which was a joke lol. We had so many problems in this house I can't even remember all of them! Leaks, more leaks, broken air conditioner, broken microwave, broken dishwasher, broken garage door and it just goes on and on. Their maintenance department sucks! Then there is the problem of the stupid Resident Portal where you can pay your rent online. This company has had so many issues with that stupid portal, and every time I go to pay my rent it rejects my payment even if I have the money in my bank account, which then incurs a bounced check fee for myself, and a stupid late charge! Try to get them to take any of their insidious charges off and you can't! I've probably paid about $1,000 in two years of their stupid charges which I should not have had to pay! There's been times where the portal will be down until the last possible day you can pay the stupid rent, which causes a problem for many people like myself because by the 6th the rent is late. Lo and behold, the portal is working again on the 6th! Its just a way to charge people late fees and it is so unfair! I could go on and on and on for days about this company and what we've been through! I am currently still waiting on a dishwasher. I hate this company with a passion and as soon as I have enough funds to do so I'm going to break my lease and get the heck out of here! Be warned, do not rent from them there are so many complaints against this company online that I am surprised there has not been a class action lawsuit yet!